fix problems on Noor Play [iphone]

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—— Run into issues on Noor Play? Get help pending when official support gets back to you!

Noor Play
Info:
company: MITHAQ MEDIA PRODUCTION LIMITED
: https://noorplay.com
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Storage issue

Large episode file sizes

Fix: 1. Adjust Streaming Quality: Check if the app has settings to adjust video quality. Lowering the quality can reduce file sizes and improve s... ⇲
 
Video issue

AirPlay and casting issues

Fix: 1. Ensure Compatibility: Make sure your iPhone and the AirPlay device (like Apple TV) are on the same Wi-Fi network. Check your Wi-Fi settin... ⇲

Video quality degradation after updates

Fix: 1. Adjust Video Quality: Check the app settings for video quality options and adjust them to a higher setting if available. 2. Clear App Cac... ⇲

Inability to cast to Smart TV

Fix: 1. Ensure Devices are on Same Network: Confirm that both your iPhone and Smart TV are connected to the same Wi-Fi network. 2. Restart Device... ⇲
 
Audio issue

Audio and subtitle synchronization problems

Fix: 1. Check App Settings: Look for audio and subtitle settings within the Noor Play app. Adjusting these settings may help sync issues. 2. Rest... ⇲
 
Login issue

Login issues after updates

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. 2. Clear App Cache: Offload... ⇲

No OTP received for login

Fix: 1. Check Phone Number: Ensure that the phone number linked to your account is correct. Go to account settings to verify. 2. Resend OTP: Look... ⇲
 
Customization issue

Lack of English subtitles

Fix: 1. Check Language Settings: Go to the app settings and look for language options. Ensure English subtitles are enabled if available. 2. Upda... ⇲
 
Crashes issue

Noor Play freezing and crashing

Fix: 1. Restart the App: Close Noor Play completely and reopen it to see if the issue persists. 2. Update the App: Check for updates in the App S... ⇲
 
Compatibility issue

Limited content selection

Fix: 1. Check for Updates: Regularly check for app updates, as new content may be added with each update. 2. Explore Other Apps: If content is li... ⇲

Inability to use with Smart TV

Fix: 1. Check Compatibility: Ensure your Smart TV supports the Noor Play app or AirPlay. Refer to the TV's user manual for compatibility informat... ⇲
 
Support issue

Customer support unresponsive

Fix: 1. Check FAQs: Visit the Noor Play website or app for a FAQ section that may address your issue without needing to contact support. 2. Use S... ⇲
 
Network issue

Wi-Fi connectivity issues

Fix: 1. Restart Router: Unplug your Wi-Fi router, wait for 30 seconds, and plug it back in to reset the connection. 2. Forget and Reconnect: Go t... ⇲
 
Payments issue

No free trial option

Fix: 1. Look for Promotions: Occasionally, apps may offer promotional trials. Check the Noor Play website or app for any current offers. 2. Use a... ⇲

Monthly subscription price discrepancy

Fix: 1. Check Subscription Details: Go to your account settings in the app to verify the subscription plan you are currently on and its pricing.... ⇲
 
UI issue

Noor Play does not support rotation

Fix: 1. Check Device Settings: Go to Settings > Display & Brightness and ensure 'Rotation Lock' is turned off. 2. Restart the App: Close Noor Pla... ⇲

Difficult interface and navigation

Fix: 1. Explore Tutorials: Look for any tutorials or guides within the app that may help you understand the interface better. 2. Familiarize with... ⇲
 
Slow issue

Slow download speeds

Fix: 1. Check Wi-Fi Connection: Ensure you are connected to a strong Wi-Fi network. Move closer to the router if necessary. 2. Pause Other Downlo... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
10.7%

Neutral
2.7%

~ from our NLP analysis of 8,511 combined software ratings.

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 Private Data Noor Play collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Premium Account (Monthly): $6.99 Monthly Premium Account to access all videos
  2. Premium Account (Monthly): $6.99 Monthly Premium Account to access all videos
  3. Premium Account (Yearly): $69.99 Yearly Premium Account to access all videos
  4. Premium Account (Quarterly): $9.99 Quarterly Premium plan to access all videos
  5. Premium Account (Quarterly): $12.99 Quarterly Premium plan to access all videos
  6. Premium Account (Half Yearly): $24.99 Half Yearly Premium plan to access all videos
  7. Premium Account (Yearly): $69.99 Yearly Premium Account to access all videos
  8. Premium Yearly (Promotional): $47.99 Yearly Premium Account to access all videos