fix problems on Дія [iphone]

—— Run into issues on Дія? Get help pending when official support gets back to you!

Дія

Info:

company: Ministry of Digital Transformation of Ukraine

: https://chat.diia.gov.ua

Chat with our AI-based Дія Support

🛠️ Common Дія Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lack of English language support

Fix: Check if there are any language settings within the app. Go to the app settings and look for a language option. If English is not available,... ⇲

NFC login issues

Fix: Ensure that NFC is enabled on your iPhone. Go to Settings > NFC and toggle it on. If the issue persists, try restarting your phone and attem... ⇲

Freezing issue

Дія freezes during photo verification

Fix: Close the app completely and restart it. If the issue continues, try clearing the app's cache by going to Settings > General > iPhone Storag... ⇲

Registration issue

Inability to register with biometric passport

Fix: Double-check that your biometric passport is valid and not expired. If it is valid, try restarting the app and reattempting the registration... ⇲

Support issue

Technical support is unhelpful

Fix: Document your issues clearly and try reaching out to support again with detailed descriptions of your problems. Include screenshots if possi... ⇲

Customization issue

No option for foreigners to apply for permanent residency

Fix: Check if there are any updates or announcements within the app regarding changes to residency applications. Sometimes, options may be added... ⇲

No Covid certificate option for children

Fix: Check if the app has been updated recently to include this feature. If not, consider using official government websites to obtain Covid cert... ⇲

Limited language options

Fix: Check the app settings for any language options. If limited, consider using a translation app to assist with navigation until more languages... ⇲

Дія does not support Russian language

Fix: Check if there are any updates or announcements regarding future language support within the app. Sometimes, features are added in updates.... ⇲

Bugs issue

Cannot submit applications due to bugs

Fix: Try submitting your application at a different time, as server overload can cause temporary issues. Also, ensure your app is updated to the... ⇲

Дія does not recognize temporary resident permits

Fix: Ensure that your temporary resident permit is valid and not expired. If it is valid, try restarting the app and reattempting the verificatio... ⇲

Basic functionality is unreliable

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. OR Try uninstalling and reinstalling th... ⇲

Loading issue

Long loading times

Fix: Check your internet connection. A slow or unstable connection can cause long loading times. Try switching to a different Wi-Fi network or us... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app and the latest iOS. Go to Settings > General > Software Update to check fo... ⇲

Errors during login process

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲

Camera issue

Difficulties with face recognition

Fix: Ensure that your face is well-lit and that there are no obstructions. Try adjusting your position or the angle of your device for better rec... ⇲

Дія fails to scan travel passport

Fix: Ensure that the passport is placed flat and well-lit when scanning. Try adjusting the distance between the camera and the passport for bette... ⇲

Search issue