fix problems on TXU Energy [iphone]

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—— Run into issues on TXU Energy? Get help pending when official support gets back to you!

TXU Energy
Info:
company: TXU Energy Retail Company LLC
: http://www.txu.com/mobileapp
: www.txu.com
Chat with our AI-based TXU Energy Support
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Payments issue

unable to schedule future payments

Fix: If the app does not support scheduling, consider setting up automatic payments through your bank's online bill pay service as a workaround.... ⇲
 
Glitches issue

glitches on sign in

Fix: Ensure you are entering the correct login credentials. If unsure, use the 'Forgot Password' feature to reset your password. OR Try signin... ⇲
 
Notifications issue

error alerts without explanation

Fix: Take note of the error code or message and search online for any user forums or community discussions that might provide insight into the is... ⇲

no notifications for due bills

Fix: Check the app's notification settings to ensure they are enabled. Go to Settings > Notifications on your iPhone and find the app to adjust s... ⇲
 
Account issue

lack of historical bill access

Fix: Check if there is a filter or date range setting in the billing section that needs to be adjusted to view older bills. OR If the app does... ⇲

inability to view payment history

Fix: Look for a 'Payment History' or 'Transaction History' section within the app, which might be located under different menus or settings. OR... ⇲
 
Support issue

poor customer service response times

Fix: Utilize any available self-service options within the app or website to resolve issues independently, such as FAQs or troubleshooting guides... ⇲

missing contact information for support

Fix: Visit the TXU Energy website to find contact information, as it is likely to be more comprehensive than the app. OR Check any emails or b... ⇲
 
UI issue

outdated user interface

Fix: Familiarize yourself with the current interface by exploring all menus and settings to better understand navigation and available features.... ⇲

confusing navigation

Fix: Spend some time exploring the app to become more familiar with its layout. Look for a help or tutorial section that might offer guidance.... ⇲
 
Bugs issue

inaccurate energy usage data

Fix: Cross-check the app's data with your physical meter readings to verify accuracy. If discrepancies are found, keep a log for future reference... ⇲
 
Slow issue

slow performance

Fix: Close other apps running in the background to free up system resources, which can improve the app's performance. OR Clear the app cache b... ⇲
 
Login issue

TXU Energy does not remember login information

Fix: Ensure that the 'Remember Me' or 'Keep Me Logged In' option is selected on the login screen, if available. OR Check your device settings... ⇲

inability to log out

Fix: Look for a logout option in the app's settings or account menu, as it might be located in a less obvious place. OR Force close the app to... ⇲
 
Compatibility issue

iPad version does not support landscape

Fix: Use the app in portrait mode, as this is the only supported orientation. Consider using the TXU Energy website on your iPad for a landscape... ⇲
 
Updates issue

frequent updates causing instability

Fix: Delay updating the app immediately after a new release to allow time for any major bugs to be identified and fixed by other users. OR Reg... ⇲
 
Network issue

network connection errors

Fix: Switch between Wi-Fi and mobile data to see if the issue is network-specific. Restart your router or modem if using Wi-Fi. OR Reset netwo... ⇲
 
Installation issue

TXU Energy requires reinstallation to function properly

Fix: Regularly clear the app cache and data to prevent the need for frequent reinstallations. This can be done by uninstalling and reinstalling t... ⇲
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 what users are saying
Bad experience
55.2%

Good experience
35.9%

Neutral
8.9%

~ from our NLP analysis of 939 combined software ratings.

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 Private Data TXU Energy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics