fix problems on Saudia [iphone]

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—— Run into issues on Saudia? Get help pending when official support gets back to you!

Saudia
Info:
company: Saudi Arabian Airlines
: https://www.saudia.com/help/contact-us/technical-support/technical-support-form
: www.saudia.com
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Login issue

Unable to log into Alfursan account

Fix: 1. Reset your password: Go to the Alfursan login page and select 'Forgot Password'. Follow the prompts to reset your password. This can reso... ⇲
 
Account issue

Issues with redeeming miles

Fix: 1. Verify your account status: Log into your Alfursan account via a web browser to check if your miles are available for redemption. Sometim... ⇲

Account tab does not open

Fix: 1. Restart the app: Close the app and reopen it to see if the account tab loads properly after a fresh start. OR 2. Reinstall the app: If... ⇲

Cannot add family members to the program

Fix: 1. Check eligibility: Ensure that the family members you are trying to add meet the program's eligibility criteria. Refer to the program's t... ⇲

Saudia does not save user information

Fix: 1. Check app permissions: Go to Settings > Privacy > Tracking and ensure that the Saudia app has permission to track and save your informati... ⇲
 
Bugs issue

Seats appear booked when they are not

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the booking information. This can help clear any temporary glitches ca... ⇲

Booking function stopped working

Fix: 1. Restart the app: Close the app completely and reopen it to reset its state, which may resolve the booking function issue. OR 2. Clear... ⇲

Overbooking issues with flights

Fix: 1. Check for alternative flights: If you encounter overbooking, look for alternative flights on the same route or nearby dates to find avail... ⇲

Frequent errors during check-in

Fix: 1. Restart the app: Close the app and reopen it to reset its state, which may resolve check-in errors. OR 2. Check your booking details:... ⇲
 
Syncing issue

Tickets not automatically linked to Alfursan account

Fix: 1. Manually link tickets: After booking, go to the Alfursan section in the app and look for an option to link your ticket manually using you... ⇲

Saudia fails to refresh booking information

Fix: 1. Force close the app: Close the app completely and reopen it to refresh the data. This can help clear any temporary issues with data loadi... ⇲
 
Payments issue

Apple Pay not available

Fix: 1. Check Apple Pay settings: Go to Settings > Wallet & Apple Pay and ensure that Apple Pay is set up correctly with a valid payment method.... ⇲

Error messages during payment

Fix: 1. Verify payment details: Double-check that all payment information is entered correctly, including card number, expiration date, and CVV.... ⇲

Cannot purchase wifi plans

Fix: 1. Check for app updates: Ensure that the app is updated to the latest version, as updates may fix issues related to purchasing wifi plans.... ⇲
 
UI issue

Cannot access boarding passes easily

Fix: 1. Save boarding passes to Wallet: After checking in, look for an option to add your boarding pass to Apple Wallet for easier access during... ⇲

Difficult navigation

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its layout and features better, which can impro... ⇲

Design changes not enhancing user experience

Fix: 1. Provide feedback through the app: If the app has a feedback feature, use it to share your thoughts on the design changes and how they cou... ⇲
 
Network issue

Connectivity issues with servers

Fix: 1. Check server status: Sometimes, the issue may be on the server side. Check online forums or social media for any announcements regarding... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure all devices are updated: Make sure that the Saudia app is updated to the latest version on all devices to ensure consistent perfor... ⇲
 
Loading issue

Blank pages when accessing booking

Fix: 1. Refresh the app: Close the app and reopen it to see if the blank pages are resolved after a fresh start. OR 2. Check your internet con... ⇲
 
Glitches issue

Technical glitches and bugs

Fix: 1. Update the app: Check for updates in the App Store and install the latest version, as updates often fix known bugs and glitches. OR 2.... ⇲
 
Slow issue

Long wait times for luggage

Fix: 1. Use tracking features: If available, use any luggage tracking features in the app to monitor the status of your luggage after arrival.... ⇲
 
Settings issue

Currency not set to SAR by default

Fix: 1. Change currency settings: If the app allows, go to settings and change the currency to SAR manually for future transactions. OR 2. Use... ⇲
 
Customization issue

No option to upgrade with miles

Fix: 1. Check eligibility: Ensure that your ticket is eligible for an upgrade with miles. Some fare classes may not allow upgrades. OR 2. Use... ⇲
 
Messages issue

Saudia does not recognize verification texts

Fix: 1. Check your phone settings: Ensure that your phone is set to receive SMS messages and that there are no blocks on the number sending the v... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
5.0%

Neutral
2.5%

~ from our NLP analysis of 44,525 combined software ratings.

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 Private Data Saudia collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data