fix problems on FAMILIES [iphone]

​

—— Run into issues on FAMILIES ? Get help pending when official support gets back to you!

FAMILIES | TalkingPoints
Info:
company: TalkingPoints Corp
: http://talkingpts.org
: talkingpts.org
Chat with our AI-based FAMILIES Support
   Hello! How can I assist you?  

characters left:
 
Uploads issue

poor picture quality of uploads

Fix: Check your internet connection; a weak connection can affect upload quality. Switch to a stronger Wi-Fi network or ensure you have a good ce... ⇲
 
Privacy issue

saved pictures are not sharable

Fix: To share saved pictures, check if the app has a built-in sharing feature. If not, you can manually save the images to your device's photo li... ⇲
 
Messages issue

cannot send new chat individually to a teacher

Fix: Check if the app has a direct messaging feature for individual chats. If it does, ensure you are selecting the correct contact. If not, cons... ⇲

messages are garbled or missing letters

Fix: Check your internet connection, as a weak connection can cause messages to be sent improperly. Switch to a stronger Wi-Fi network or ensure... ⇲

no opt-out instructions for text messages

Fix: Look for any settings within the app that allow you to manage your communication preferences. This may include options to opt-out of text me... ⇲

communication from parents to teachers is lacking

Fix: Encourage other parents to use the app actively and participate in group chats. This can help foster communication between parents and teach... ⇲

messages appear out of order

Fix: Check if there is an option in the app settings to sort messages by date or time. Adjusting these settings may help display messages in the... ⇲

no timestamp for messages

Fix: Check the app settings to see if there is an option to enable timestamps for messages. If available, toggle this feature on. OR As a work... ⇲

messages from parents are not visible to each other

Fix: Encourage parents to use group chats for better visibility of messages. This can help ensure that all parents see the communications. OR... ⇲

FAMILIES does not save message history properly

Fix: Check the app settings to see if there is an option to save message history. If available, ensure it is enabled. OR As a workaround, cons... ⇲
 
Account issue

cannot update phone number if school controls it

Fix: If your school controls the phone number, reach out to your school administration to request an update. They may have a process in place for... ⇲

FAMILIES keeps asking to set up account again

Fix: Ensure that you are logged into the app with the correct credentials. If you have multiple accounts, make sure you are using the one associa... ⇲
 
Notifications issue

FAMILIES fails to open after receiving notifications

Fix: Try restarting your iPhone to clear any temporary issues that may be causing the app to crash. If the problem continues, uninstall and reins... ⇲

notifications do not show received messages

Fix: Check your notification settings for the app. Go to Settings > Notifications > TalkingPoints and ensure that notifications are enabled. You... ⇲

notifications are unreliable

Fix: Ensure that your notification settings are correctly configured in both the app and your device settings. Go to Settings > Notifications > T... ⇲

notifications cannot be customized

Fix: Check the app settings for any available notification preferences. If customization options are limited, consider providing feedback through... ⇲
 
Crashes issue

FAMILIES crashes frequently

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. An o... ⇲
 
Compatibility issue

FAMILIES does not work on certain devices

Fix: Check the app's compatibility with your device. Visit the App Store page for TalkingPoints to see the list of supported devices and operatin... ⇲
 
Customization issue

FAMILIES does not allow proper cropping of profile pictures

Fix: Use a photo editing app to crop your profile picture before uploading it to TalkingPoints. This allows you to adjust the image to your likin... ⇲
 
Audio issue

FAMILIES unexpectedly stops music or podcasts

Fix: Check if the app has a setting that controls audio playback. If it does, adjust the settings to prevent the app from interrupting other audi... ⇲
 
UI issue

interface is overwhelming with multiple kids

Fix: Try organizing your chats by creating separate groups for each child if the app allows. This can help reduce clutter and make navigation eas... ⇲
 
Support issue

support response times are slow or non-existent

Fix: Utilize the app's help or FAQ section for immediate answers to common questions. This can often provide quicker solutions than waiting for s... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.2%

Bad experience
3.2%

Neutral
2.6%

~ from our NLP analysis of 91,434 combined software ratings.

 Switch to these Alternatives:
Here Comes the Bus
ParentVUE
Canvas Parent
MSB Parent, USA
Campus Parent
Edulog Parent Portal
SchoolCafé
SchoolStatus Connect
Stopfinder
FirstView Classic

 Private Data FAMILIES collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics