fix problems on Encore [iphone]

—— Run into issues on Encore? Get help pending when official support gets back to you!

Encore - Buy & Sell Better

Info:

company: Encore Marketplace Inc.

: https://buyencore.zendesk.com/hc/en-us

: buyencore.com

Chat with our AI-based Encore Support

🛠️ Common Encore Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot sell cheap items

Fix: Check the app's minimum price policy. If there is a minimum price set by the app, consider bundling cheaper items together to meet the minim... ⇲

Quality control issues on listings

Fix: Ensure that all your listings are accurate and detailed. Take high-quality photos and provide thorough descriptions of the items, including... ⇲

Search issue

Search function does not work properly

Fix: Try using specific keywords related to the items you are searching for. Avoid generic terms and instead use brand names, model numbers, or s... ⇲

Bugs issue

Error messages when relisting or editing items

Fix: Before relisting or editing, ensure that your app is updated to the latest version. Go to the App Store, search for Encore, and check for an... ⇲

Settings issue

No option for combined shipping from the same seller

Fix: Consider manually communicating with buyers about combined shipping options. In your item descriptions, mention that buyers can contact you... ⇲

Notifications issue

Inconsistent notification system

Fix: Check your notification settings within the app. Go to the app's settings and ensure that notifications are enabled for all relevant categor... ⇲

Customization issue

Limited filtering and sorting options

Fix: Use the search bar effectively by including specific criteria in your search terms. For example, include the category, price range, or condi... ⇲

UI issue

Lack of visibility on customer reviews

Fix: Encourage buyers to leave reviews after their purchase. You can send a follow-up message thanking them for their purchase and kindly asking... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

90.3%

Bad experience

8.9%

Neutral

0.8%

~ from our NLP analysis of 237 combined software ratings.

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Private Data Encore collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Search History
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics