fix problems on Symphony [iphone]

—— Run into issues on Symphony ? Get help pending when official support gets back to you!

Symphony for BlackBerry

Info:

company: Symphony Communication Services LLC

: https://support.symphony.com/hc/en-us

: symphony.com

Chat with our AI-based Symphony Support

🛠️ Common Symphony Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

incredibly slow performance

Fix: 1. Clear the app cache: Go to Settings > General > iPhone Storage > Symphony for BlackBerry. Tap on 'Offload App' to clear the cache without... ⇲

notifications from muted rooms

Fix: 1. Check notification settings: Open the app, go to Settings > Notifications, and ensure that 'Mute Notifications' is properly set for the r... ⇲

UI issue

trackpad selection issues

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. O... ⇲

mobile version lacks status visibility

Fix: 1. Check settings: Go to Settings > Status and ensure that your status visibility settings are configured correctly. OR 2. Use desktop ve... ⇲

Crashes issue

frequent application crashes

Fix: 1. Update the app: Check the App Store for any updates to Symphony for BlackBerry. Keeping the app updated can resolve stability issues. O... ⇲

crashes after iOS 14 upgrade

Fix: 1. Reinstall the app: Delete and reinstall Symphony for BlackBerry to ensure compatibility with iOS 14. OR 2. Clear app data: Go to Setti... ⇲

Symphony hangs or crashes

Fix: 1. Force close the app: Double-click the Home button (or swipe up) and swipe up on Symphony for BlackBerry to force close it, then reopen it... ⇲

Symphony closes after launch on iOS 14

Fix: 1. Reinstall the app: Delete and reinstall Symphony for BlackBerry to resolve any launch issues. OR 2. Restart your device: A simple rest... ⇲

Messages issue

undelivered messages

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persi... ⇲

no reply option for HSBC

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as features may be added in updates. OR 2. Use alternative comm... ⇲

Network issue

poor performance in China

Fix: 1. Use a VPN: Consider using a VPN service to improve connectivity and performance while using the app in China. OR 2. Switch to a differ... ⇲

Slow issue

slow response on iPad

Fix: 1. Close background apps: Similar to iPhone, close any unnecessary background apps to free up resources on your iPad. OR 2. Restart the i... ⇲

Battery issue

significant battery drain

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and turn it off for Symphony for BlackBerry to save battery.... ⇲

Notifications issue

badge notifications for muted chats

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Symphony for BlackBerry and adjust badge app icon settings to your prefere... ⇲

frequent login required

Fix: 1. Check app settings: Ensure that 'Stay logged in' or similar options are enabled in the app settings. OR 2. Update the app: Make sure y... ⇲

Bugs issue

lack of fail-safes

Fix: 1. Regularly back up data: Use iCloud or another backup method to ensure your data is safe in case of app failure. OR 2. Use alternative... ⇲

Compatibility issue

not updated for iOS 14 compatibility

Fix: 1. Check for updates: Regularly check the App Store for updates to ensure you have the latest version that may include compatibility fixes.... ⇲

poor integration with BlackBerry Work

Fix: 1. Check for updates: Ensure both Symphony for BlackBerry and BlackBerry Work are updated to the latest versions for better integration. O... ⇲

Loading issue

unusable message loading times

Fix: 1. Clear app cache: Offload the app to clear cache and improve loading times. Go to Settings > General > iPhone Storage > Symphony for Black... ⇲