fix problems on Nuuly Rent [iphone]

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—— Run into issues on Nuuly Rent? Get help pending when official support gets back to you!

Nuuly Rent
Info:
company: Nuuly
: https://www.nuuly.com/rent/help
: www.nuuly.com
Chat with our AI-based Nuuly Rent Support
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Loading issue

Nuuly Rent content fails to load

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue persists. If the app still f... ⇲
 
Privacy issue

Items are swapped without consent

Fix: Review your order history in the app to confirm what items you selected. If an item was swapped, document the details and reach out to custo... ⇲
 
Bugs issue

Damaged items sent

Fix: Inspect items upon arrival and take photos of any damage. Report the issue through the app or customer service immediately, providing the ph... ⇲

Inconsistent item quality

Fix: Read customer reviews for specific items to gauge quality before renting. Look for items with higher ratings and positive feedback. OR If... ⇲
 
Customization issue

No size chart or guide available

Fix: Check the product description for any sizing information or recommendations. If no size chart is provided, consider looking up general sizin... ⇲

Limited black tie options

Fix: Use the search function in the app to filter for formal wear or black tie options. If the selection is still limited, consider renting from... ⇲

Difficult to discern fabric and fit

Fix: Look for product descriptions that may include fabric details. If available, check customer reviews for insights on fit and fabric feel. O... ⇲

No waitlist for popular items

Fix: Regularly check the app for restocks of popular items. If you have a specific item in mind, consider following the brand on social media for... ⇲

Fragrance used in cleaning clothes

Fix: If you are sensitive to fragrances, consider airing out the items before wearing them. Hang them in a well-ventilated area for a few hours t... ⇲

No option to exchange damaged items

Fix: If you receive a damaged item, report it immediately through the app and request a replacement or refund. Document the damage with photos fo... ⇲

Limited filtering options for saved items

Fix: Use the search bar to find specific items within your saved list. You can also manually categorize your saved items by creating different li... ⇲
 
Payments issue

Website error when updating payment information

Fix: Clear your browser cache and cookies, then try accessing the website again. Alternatively, try using a different browser or device to update... ⇲
 
Support issue

Lack of proactive communication about order issues

Fix: Regularly check your email and app notifications for updates regarding your orders. If you notice a delay, proactively reach out to customer... ⇲
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 what users are saying
Good experience
98.3%

Neutral
0.9%

Bad experience
0.8%

~ from our NLP analysis of 16,389 combined software ratings.

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 Private Data Nuuly Rent collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics