fix problems on HomGar [iphone]

—— Run into issues on HomGar? Get help pending when official support gets back to you!

HomGar

Info:

company: Fujian Baldr Technology Co.,Ltd.

: https://www.baldr.com.cn

Chat with our AI-based HomGar Support

🛠️ Common HomGar Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot log in

Fix: 1. Check your internet connection to ensure it is stable. 2. Verify that you are entering the correct username and password. 3. If you have... ⇲

Poor network connection

Fix: 1. Ensure that your Wi-Fi or cellular data is turned on and functioning properly. 2. Move closer to your router or switch to a different net... ⇲

Crashes issue

HomGar crashes on launch

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the HomGar app off the screen. 2. Restart your iPhone to clea... ⇲

Requires frequent logins

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in. 2. Check your iPhone's settings to see if the app is allowed to u... ⇲

Notifications issue

No notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > HomGar and ensure that notifications are enabled. 2. Open the app... ⇲

UI issue

User interface is cluttered

Fix: 1. Explore the app settings to see if there are options to customize the layout or hide certain features. 2. Organize your dashboard by remo... ⇲

Temperature display issues

Fix: 1. Ensure that the device providing temperature data is functioning correctly and is properly calibrated. 2. Check the app settings to see i... ⇲

Overlapping plan errors

Fix: 1. Review your plans within the app to ensure there are no conflicting schedules. 2. Try deleting and recreating the overlapping plans to re... ⇲

Settings issue

Cannot edit running timers

Fix: 1. Check if there is an option to pause the timer first before editing. 2. If the app does not allow editing, consider stopping the timer an... ⇲

Updates issue

Firmware update issues

Fix: 1. Ensure that your device is connected to a stable Wi-Fi network before attempting the update. 2. Restart both the app and your device to c... ⇲

HomGar does not open after update

Fix: 1. Force close the app and try reopening it. 2. Restart your iPhone to clear any temporary glitches. 3. Check for any additional updates in... ⇲

Registration issue

Email verification fails

Fix: 1. Check your spam or junk folder for the verification email. 2. Ensure that you are entering the correct email address during registration.... ⇲

Compatibility issue

Inability to pair devices

Fix: 1. Ensure that Bluetooth is enabled on your iPhone and the device you are trying to pair. 2. Restart both devices to refresh their connectio... ⇲

Network issue

No offline functionality

Fix: 1. Check if the app has any settings that allow for offline access or caching of data. 2. Download any necessary data while connected to Wi-... ⇲

HomGar does not support intranet

Fix: 1. Check if there are any settings within the app that allow for intranet access. 2. Ensure that your device is connected to the intranet an... ⇲

Device connection problems

Fix: 1. Ensure that both your iPhone and the device you are trying to connect are updated to the latest firmware. 2. Restart both devices to refr... ⇲

Customization issue

No custom scene creation

Fix: 1. Explore the app settings to see if there are any options for creating custom scenes. 2. Check for updates that may introduce this feature... ⇲

Bugs issue

Inconsistent data readings

Fix: 1. Ensure that the devices providing data are properly calibrated and functioning. 2. Restart the app and the devices to refresh the data re... ⇲

Support issue

Support response issues

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Try reaching out through different channels, such as social m... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

61.5%

Good experience

28.8%

Neutral

9.6%

~ from our NLP analysis of 52 combined software ratings.

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Private Data HomGar collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics