fix problems on DittoDex [iphone]

—— Run into issues on DittoDex? Get help pending when official support gets back to you!

DittoDex - TCG Card Tracker

Info:

company: Justin Lok

: https://dittodex.com/

Chat with our AI-based DittoDex Support

🛠️ Common DittoDex Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Card scanner does not work

Fix: Ensure that your camera lens is clean and unobstructed. Sometimes dirt or smudges can affect the camera's ability to scan cards properly. Tr... ⇲

Some cards do not appear

Fix: Make sure that the app is updated to the latest version. Developers often release updates that include new cards and fixes for existing issu... ⇲

UI issue

Difficult to add cards

Fix: Check if there is a tutorial or help section within the app that guides you on how to add cards. Sometimes, understanding the process can ma... ⇲

Cannot add to list of cards

Fix: Check if you are logged into your account within the app. Sometimes, being logged out can restrict certain functionalities. Log in and try a... ⇲

Crashes issue

Crashes occasionally

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If not,... ⇲

Features issue

Lack of import/export functionality

Fix: Check if there are any third-party apps or services that can help you export or import your card data. Some users create CSV files that can... ⇲

Updates issue

Missing new set updates

Fix: Regularly check for updates in the App Store to ensure you have the latest version of DittoDex, which may include new set updates. OR Fol... ⇲

Search issue

No ability to search by Pokémon name

Fix: Check if there is a filter or sorting option in the card list that allows you to view cards by name. Sometimes, this feature is hidden in th... ⇲

Compatibility issue

Japanese cards not included

Fix: Look for any settings in the app that allow you to toggle between different languages or regions for card databases. This may help include J... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

98.8%

Bad experience

0.7%

Neutral

0.5%

~ from our NLP analysis of 407 combined software ratings.

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Private Data DittoDex collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics