fix problems on TanukiFamily [iphone]

—— Run into issues on TanukiFamily ? Get help pending when official support gets back to you!

TanukiFamily — Вместе есть!

Info:

company: iTanuki

: https://tanukifamily.ru/contacts/

: www.tanukifamily.ru

Chat with our AI-based TanukiFamily Support

🛠️ Common TanukiFamily Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Crash on city selection

Fix: 1. Restart the app: Close the TanukiFamily app completely and then reopen it. This can sometimes resolve temporary glitches. 2. Clear app c... ⇲

TanukiFamily sends order to first address without choice

Fix: 1. Check your saved addresses: Open the app and navigate to your profile settings. Ensure that your preferred delivery address is set correc... ⇲

Payments issue

50% charge on order cancellation

Fix: 1. Review cancellation policy: Check the app's terms of service or cancellation policy to understand the charges. This information is usuall... ⇲

Order paid but not delivered

Fix: 1. Check order status: Open the app and navigate to your order history to check the status of your order. It may still be in processing. 2.... ⇲

Bugs issue

Promo code for new users not working

Fix: 1. Check promo code validity: Ensure that the promo code is still valid and has not expired. Look for any specific terms and conditions asso... ⇲

Items disappear from favorites section

Fix: 1. Refresh the favorites section: Close the app and reopen it to see if the items reappear. Sometimes, a simple refresh can fix display issu... ⇲

Date of birth in profile not linked to birthday discount

Fix: 1. Verify date of birth entry: Go to your profile settings in the app and ensure that your date of birth is entered correctly. 2. Check for... ⇲

Sushi with missing filling

Fix: 1. Check order details: Review your order confirmation to see if the missing filling was listed. If it was, you may have grounds to report t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.8%

Bad experience

7.5%

Neutral

0.6%

~ from our NLP analysis of 478 combined software ratings.

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Private Data TanukiFamily collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data
- Diagnostics