fix problems on Lorex Cloud [iphone]

—— Run into issues on Lorex Cloud? Get help pending when official support gets back to you!

Lorex Cloud

Info:

company: LOREX TECHNOLOGY INC.

: https://www.lorextechnology.com/support/

Chat with our AI-based Lorex Cloud Support

🛠️ Common Lorex Cloud Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

push notifications are unreliable

Fix: 1. Ensure that push notifications are enabled both in the Lorex Cloud app and in your iPhone's notification settings. 2. Check your internet... ⇲

18% of users had this problem

poor customer support

Fix: 1. Utilize online resources such as forums, user communities, or FAQs to find solutions to common issues. 2. Look for video tutorials or gui... ⇲

18% of users had this problem

Network issue

inconsistent live feed connection

Fix: 1. Check your internet connection speed and stability, as a poor connection can affect live feed performance. 2. Restart your router and mod... ⇲

Crashes issue

Lorex Cloud crashes when refreshing

Fix: 1. Ensure your iPhone's operating system is up to date, as app stability can be affected by outdated software. Go to Settings > General > So... ⇲

Lorex Cloud does not stay open

Fix: 1. Check your iPhone's settings to ensure that background app refresh is enabled for the Lorex Cloud app. Go to Settings > General > Backgro... ⇲

Syncing issue

recordings sometimes do not show

Fix: 1. Verify that your camera system is properly connected to the network and that the storage device (e.g., hard drive) is functioning correct... ⇲

Notifications issue

notifications stop working intermittently

Fix: 1. Check the notification settings on your iPhone to ensure that notifications for the Lorex Cloud app are enabled. Go to Settings > Notific... ⇲

Slow issue

live video slow to display

Fix: 1. Check your internet connection speed. A slow connection can delay live video streaming. Consider switching to a faster Wi-Fi network if a... ⇲

Bugs issue

playback feature is not functional

Fix: 1. Ensure that the recordings are being saved correctly by checking the storage device connected to your camera system. 2. Verify that the p... ⇲

UI issue

Lorex Cloud is not user-friendly

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. This can help you understand its layout and functionality b... ⇲

difficult navigation

Fix: 1. Spend some time exploring the app to become more familiar with its layout and features. 2. Use any available search or help features with... ⇲

missing top menu bar on iPad

Fix: 1. Rotate your iPad to see if the menu bar appears in a different orientation. 2. Restart the Lorex Cloud app to reset the display settings.... ⇲

Lorex Cloud is clunky and outdated

Fix: 1. Check for any available updates for the Lorex Cloud app in the App Store, as updates may improve performance and add new features. 2. Fam... ⇲

Lorex Cloud lacks intuitive design

Fix: 1. Spend time exploring the app to become more familiar with its layout and features. 2. Use any available help or tutorial features within... ⇲

Screen issue

screen fails to display correctly in landscape mode

Fix: 1. Ensure that the orientation lock on your iPhone is disabled. Swipe down from the top-right corner of the screen to access the Control Cen... ⇲

Video issue

distorted picture quality

Fix: 1. Check the camera settings in the Lorex Cloud app to ensure the video quality is set to the highest available option. 2. Clean the camera... ⇲

inability to log into the app

Fix: 1. Double-check your login credentials to ensure they are correct. Pay attention to case sensitivity and any special characters. 2. Reset yo... ⇲

Customization issue

limited configuration options for motion detection

Fix: 1. Explore all available settings within the Lorex Cloud app to ensure you are utilizing all motion detection options. 2. Consider adjusting... ⇲

Glitches issue

frequent glitches

Fix: 1. Ensure your iPhone's operating system and the Lorex Cloud app are both up to date, as updates often include bug fixes. 2. Restart your iP... ⇲

Settings issue

Lorex Cloud does not allow for specific time playback

Fix: 1. Use the timeline or search features within the Lorex Cloud app to manually locate the desired playback time. 2. If the app allows, set bo... ⇲