fix problems on Dot Customizer [iphone]

—— Run into issues on Dot Customizer? Get help pending when official support gets back to you!

dot Customizer

Info:

company: DRAWstitch International Ltd.

: https://www.janome.com/support/

: www5.janome.co.jp

Chat with our AI-based dot Customizer Support

🛠️ Common dot Customizer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

dot Customizer sometimes refuses to save embroidery files

Fix: 1. Ensure that you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space. If storage... ⇲

dot Customizer closes unexpectedly

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your de... ⇲

Bugs issue

files can disappear after closing

Fix: 1. Before closing the app, ensure that you are saving your files properly. Use the 'Save As' option to create a backup of your work. 2. Chec... ⇲

no workaround for saving issues

Fix: 1. As a temporary workaround, try exporting your designs to a different format if the app allows it. This can sometimes help in saving your... ⇲

error when opening jef files in Customizer app

Fix: 1. Ensure that the jef files are not corrupted. Try opening them in another embroidery software to verify their integrity. 2. Check if the a... ⇲

nothing appears after processing jef files

Fix: 1. After processing, ensure you are checking the correct section of the app where processed files are stored. Sometimes, they may not appear... ⇲

Customization issue

limited options for creating complex designs

Fix: 1. Explore the app thoroughly to ensure you are utilizing all available tools and features. Sometimes, features may be hidden or not immedia... ⇲

Compatibility issue

not compatible with iPad

Fix: 1. If you have access to an iPhone, use the app on that device instead. 2. Check if there are any alternative apps available for iPad that o... ⇲