fix problems on MyGeotab Fleet Management [iphone]

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—— Run into issues on MyGeotab Fleet Management? Get help pending when official support gets back to you!

MyGeotab Fleet Management
Info:
company: Geotab
: http://geotab.com/support
: geotab.com
Chat with our AI-based MyGeotab Fleet Management Support
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Login issue

Frequent login required

Fix: Check if your app is set to log out after a certain period of inactivity. If so, try to stay active within the app to avoid being logged out... ⇲

No touch ID or password saving option

Fix: Check the app settings to see if there is an option to enable Touch ID or Face ID for quicker access. If not, consider using a password mana... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Sometimes, user interfaces can be confusing at first, but wit... ⇲

Map navigation issues

Fix: Ensure that your device's location services are enabled. Go to Settings > Privacy > Location Services and make sure they are turned on for M... ⇲

Inaccurate location tracking

Fix: Check your device's GPS settings. Make sure that high accuracy mode is enabled in Settings > Location Services > MyGeotab > Location Accurac... ⇲

Annoying print menu popup

Fix: Look for a setting within the app to disable the print menu popup. This may be found in the app's settings or preferences. OR If no optio... ⇲

Difficult to find vehicles on map

Fix: Use the search function to locate vehicles by name or ID instead of manually searching on the map. This can save time and effort. OR Zoom... ⇲
 
Network issue

Server connection problems

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try moving to... ⇲
 
Freezing issue

MyGeotab Fleet Management freezes

Fix: Force close the app by swiping it away in the app switcher and then reopen it. This can resolve temporary glitches. OR If the app continu... ⇲
 
Compatibility issue

Not optimized for newer devices

Fix: Check for any available updates for the app in the App Store. Developers often release updates to improve compatibility with newer devices.... ⇲

Limited functionality compared to web version

Fix: Familiarize yourself with the features available in the app. Some functionalities may be designed for mobile use and may not be as extensive... ⇲
 
Updates issue

Lack of updates

Fix: Regularly check the App Store for updates. If the app is not updating, try deleting and reinstalling it to ensure you have the latest versio... ⇲
 
Support issue

Unresponsive customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Consider rea... ⇲
 
Search issue

Search function is ineffective

Fix: Ensure you are using the correct search terms. Try different keywords or vehicle identifiers to improve search results. OR If the search... ⇲
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 what users are saying
Bad experience
72.0%

Good experience
24.0%

Neutral
4.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data MyGeotab Fleet Management collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location