fix problems on Koinz [iphone]

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—— Run into issues on Koinz? Get help pending when official support gets back to you!

Koinz - Order, collect, redeem
Info:
company: GPlanet
: https://www.facebook.com/KoinzApp
: www.facebook.com
Chat with our AI-based Koinz Support
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Network issue

Not all restaurants have delivery options

Fix: Use the app's filter options to search specifically for restaurants that offer delivery. This can save you time and frustration when looking... ⇲

Inability to track delivery drivers

Fix: Check if the app has a tracking feature for delivery drivers. If it does, ensure that you have enabled location services for the app in your... ⇲
 
Syncing issue

Orders not linked with restaurant systems

Fix: If your order does not appear at the restaurant, try to confirm your order status in the app. If it shows as confirmed, take a screenshot an... ⇲
 
Payments issue

Payment system issues

Fix: Ensure that your payment method is up to date in the app. Go to the payment settings and check if your card details are correct and not expi... ⇲
 
Account issue

Account blocking without reason

Fix: If your account is blocked, check your email for any notifications from the app regarding the block. Sometimes, it may be due to a security... ⇲

Random account suspensions

Fix: Review the app's terms of service to ensure you are not violating any rules that could lead to suspension. Common issues include multiple ac... ⇲
 
UI issue

Inability to edit orders

Fix: Before finalizing your order, double-check all details. If you need to make changes after placing the order, contact the restaurant directly... ⇲
 
Crashes issue

Koinz crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Koinz, and check for updates. Updating can fix bugs t... ⇲

Koinz won't open

Fix: If the app won't open, try restarting your phone. This can resolve temporary glitches that prevent apps from launching. OR If the issue p... ⇲

Koinz closes unexpectedly

Fix: Ensure that your device has enough storage space. Low storage can cause apps to crash. Go to your device settings and check your storage usa... ⇲
 
Bugs issue

Points often frozen

Fix: If your points are frozen, check if there are any pending transactions or issues with your account that may be causing this. Sometimes, poin... ⇲
 
Notifications issue

Excessive promotional texts

Fix: Check the app's settings to manage your notification preferences. You may be able to opt-out of promotional texts or adjust the frequency of... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
11.6%

Neutral
2.5%

~ from our NLP analysis of 1,209 combined software ratings.

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 Private Data Koinz collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics