fix problems on BNY Mellon [iphone]

—— Run into issues on BNY Mellon ? Get help pending when official support gets back to you!

BNY Mellon | Pershing Access

Info:

company: Pershing Advisor Solutions LLC

: http://www.pershing.com/contact_us/index.html

: www.pershing.com

Chat with our AI-based BNY Mellon Support

🛠️ Common BNY Mellon Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Check amounts recognized incorrectly

Fix: Ensure that you are entering the check amounts correctly. Double-check the figures before submitting. If the app allows, try to clear the in... ⇲

Edit button requires multiple clicks

Fix: Try to ensure that your app is updated to the latest version, as updates often fix bugs and improve functionality. Check the App Store for a... ⇲

Account issue

Deposited checks can't be viewed or tracked

Fix: Check if there is a specific section in the app for tracking deposited checks. Navigate through the app's menu to find any options related t... ⇲

New login screen causes login issues

Fix: Ensure that you are entering your login credentials correctly. Double-check for any typos in your username or password. OR If you are sti... ⇲

Face ID not prompting

Fix: Ensure that Face ID is enabled for the app. Go to Settings > Face ID & Passcode and check if the app is listed under 'Use Face ID For'. If n... ⇲

Remember my device feature not working

Fix: Check if you have enabled the 'Remember my device' option during login. Make sure to select it each time you log in. OR If the feature is... ⇲

Login button unresponsive

Fix: Try tapping the login button more firmly or from a different angle. Sometimes, touch sensitivity can be affected by screen protectors or cas... ⇲

User login information not retained after updates

Fix: After an update, check the app settings to see if there is an option to save login information. Make sure it is enabled. OR If the inform... ⇲

Login issues after recent changes

Fix: Double-check your login credentials to ensure they are correct. If you have recently changed your password, make sure you are using the new... ⇲

Unable to log in for weeks

Fix: Check if there are any known issues with the app or server outages by searching online or checking user forums. OR If you are still unabl... ⇲

Bugs issue

Keychain and paste functionality not recognized

Fix: Check your iPhone settings to ensure that the Keychain feature is enabled. Go to Settings > Passwords & Accounts > AutoFill Passwords and ma... ⇲

Support issue

Link to report problems redirects to marketing page

Fix: Instead of using the link, try to find a support or help section within the app itself. There may be alternative ways to report issues direc... ⇲

Tech support link not functional

Fix: Instead of using the link, try to find a support section within the app or search for the app's support page online through a web browser.... ⇲

Loading issue

BNY Mellon rarely opens

Fix: Try restarting your iPhone. This can help clear any temporary issues that may be preventing the app from opening. OR If the app still doe... ⇲

BNY Mellon fails to start

Fix: Restart your iPhone to clear any temporary issues that may be preventing the app from starting. OR If the app still fails to start, unins... ⇲

Customization issue

Font size too small

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase the font size syst... ⇲

Username difficult to remember and change

Fix: Consider writing down your username in a secure location or using a password manager to help you remember it. OR If you want to change yo... ⇲

UI issue

Input box not recognizing number input

Fix: Ensure that you are using the correct keyboard for number input. Tap the number key on the keyboard to switch to the numeric keypad. OR I... ⇲

Crashes issue

BNY Mellon crashes on first login attempt

Fix: Try restarting your iPhone before attempting to log in again. This can help clear any temporary issues that may be causing the crash. OR... ⇲

Screen issue

Blank screen often displayed

Fix: Try closing the app completely and reopening it. Swipe up from the bottom of the screen (or double-click the home button) to see all open ap... ⇲

Compatibility issue