fix problems on StubHub [iphone]

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StubHub: Event Tickets
Info:
company: StubHub Inc.
: https://support.stubhub.com
: www.stubhub.com
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Bugs issue

Frequent issues with ticket validity

Fix: Before purchasing tickets, always check the seller's rating and reviews to ensure they are reputable. After purchasing, verify the ticket de... ⇲

Inaccurate ticket listings and descriptions

Fix: Always double-check the event details, seating information, and seller ratings before making a purchase. If you notice discrepancies after p... ⇲

Misleading guarantee on ticket quality

Fix: Before purchasing, read the guarantee details thoroughly to understand what is covered. If you feel misled after a purchase, document your e... ⇲
 
Payments issue

Refund process is slow and complicated

Fix: Familiarize yourself with StubHub's refund policy by reviewing it in the app or on their website. Ensure you follow the correct steps for in... ⇲

High fees for reselling tickets

Fix: When reselling tickets, review the fee structure on StubHub to understand the costs involved. Consider pricing your tickets slightly higher... ⇲
 
UI issue

Confusing app interface

Fix: Take some time to explore the app's features and layout. Familiarize yourself with the navigation by checking the help section or tutorial v... ⇲
 
Transfers issue

Problems with ticket transfers from sellers

Fix: Ensure that you are following the correct process for ticket transfers as outlined in the app. Check if the seller has completed the transfe... ⇲
 
Notifications issue

Inconsistent communication regarding ticket status

Fix: Regularly check your email and the app for updates on your ticket status. Enable notifications in the app settings to receive real-time upda... ⇲
 
Pricing issue

Errors in ticket pricing

Fix: Before finalizing a purchase, double-check the ticket price and any additional fees. If you notice an error after purchase, take a screensho... ⇲
 
Availability issue

Limited options for replacement tickets

Fix: If you need replacement tickets, check the app frequently for new listings, as availability can change rapidly. Set alerts for specific even... ⇲
 
Cancellations issue

Frequent cancellations by sellers

Fix: Before purchasing, review the seller's history and ratings to gauge their reliability. This can help you avoid sellers with a pattern of can... ⇲
 
Access issue

Difficulties in accessing purchased tickets

Fix: Ensure you are logged into the correct StubHub account associated with your purchase. Navigate to 'My Tickets' in the app to view your purch... ⇲
 
Rescheduling issue

Poor handling of event rescheduling

Fix: Stay updated on event changes by checking your email and the app for notifications. If an event is rescheduled, review the new details and c... ⇲
 
International issue

Inadequate support for international purchases

Fix: Before making an international purchase, review the app's guidelines for international transactions to ensure you understand any restriction... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
2.4%

Neutral
2.1%

~ from our NLP analysis of 1,306,504 combined software ratings.

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 Private Data StubHub collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics