fix problems on MitID [iphone]

​

—— Run into issues on MitID? Get help pending when official support gets back to you!

MitID
Info:
company: Digitaliseringsstyrelsen
: https://digst.dk/it-loesninger/mitid/mitid-app/
Chat with our AI-based MitID Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Chip scanning is unreliable

Fix: 1. Ensure proper alignment: Hold your passport chip flat against the scanner and ensure it is aligned correctly. 2. Clean the scanner: Use... ⇲

Failure messages require restarting the process

Fix: 1. Document the error: Take a screenshot of the failure message for reference. 2. Restart the app: Close the app completely and reopen it t... ⇲

Multiple points of failure in the process

Fix: 1. Follow a checklist: Create a step-by-step checklist of the process to ensure you are not missing any steps. 2. Document errors: Keep a r... ⇲

Chip scanning does not work

Fix: 1. Ensure proper alignment: Hold your passport chip flat against the scanner and ensure it is aligned correctly. 2. Clean the scanner: Use... ⇲

Worse than in-person bureaucratic processes

Fix: 1. Document your experience: Keep a record of the issues you encounter to provide context for future improvements. 2. Explore alternative m... ⇲
 
UI issue

No signal strength indication during scanning

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Move to a different location: Sometimes, signa... ⇲
 
Security issue

Face scan verification fails

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area and avoid backlighting. 2. Position your face correctly: Hold your face withi... ⇲

P-Code expiration issues

Fix: 1. Check the expiration date: Ensure you are using the P-Code before it expires. 2. Re-enter the P-Code: If you have a new P-Code, try ente... ⇲
 
Account issue

Inability to reactivate without a Danish passport

Fix: 1. Check for alternative verification methods: Look for any options within the app that may allow you to verify your identity without a Dani... ⇲

User ID cannot be found in the app

Fix: 1. Double-check your input: Ensure you are entering the correct User ID without any typos. 2. Restart the app: Close and reopen the app to... ⇲
 
Notifications issue

Notifications do not work

Fix: 1. Check notification settings: Go to Settings > Notifications > MitID and ensure notifications are enabled. 2. Restart your device: A simp... ⇲
 
Camera issue

Facial recognition fails in various lighting

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area and avoid backlighting. 2. Position your face correctly: Hold your face withi... ⇲
 
Freezing issue

MitID freezes during scanning

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Check for app updates: Go to the App Store and... ⇲
 
Installation issue

Installation and verification process fails continuously

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. 2. Restart your device: A simple restart can some... ⇲
 
Video issue

Intro video misleading about scanning attempts

Fix: 1. Skip the intro video: If possible, skip the video and proceed directly to the scanning process. 2. Document the misleading information:... ⇲
 
Permissions issue

Medical information access withheld

Fix: 1. Check app permissions: Go to Settings > MitID and ensure that all necessary permissions are granted. 2. Restart the app: Close and reope... ⇲
 
Crashes issue

MitID crashes frequently

Fix: 1. Restart your device: A simple restart can sometimes resolve crashing issues. 2. Check for app updates: Go to the App Store and ensure yo... ⇲
 
Slow issue

Excessive time wasted on failed attempts

Fix: 1. Create a checklist: Document each step of the process to ensure you are following it correctly. 2. Take breaks: If you find yourself get... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
94.3%

Good experience
4.4%

Neutral
1.3%

~ from our NLP analysis of 159 combined software ratings.

 Switch to these Alternatives:
Andel Energi
Nærboks
Min Strøm
Boligsiden
Electricity Spot Prices
Norlys – elforbrug og elpriser
Mit digitale selvforsvar
Mit YouSee
ParkOne
Mit Elforbrug

 Private Data MitID collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics