fix problems on OpenPhone [iphone]

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—— Run into issues on OpenPhone? Get help pending when official support gets back to you!

OpenPhone: Second Phone Number
Info:
company: OpenPhone Technologies Inc
: https://support.openphone.co
: www.openphone.com
Chat with our AI-based OpenPhone Support
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Messages issue

Text messages sometimes fail to send

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try switching to a di... ⇲

Text messages sometimes show as undelivered

Fix: Check your internet connection and ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa. OR Restart the... ⇲
 
Audio issue

Calls go straight to voicemail when phone is open

Fix: Check your Do Not Disturb settings. Ensure that Do Not Disturb is turned off or that OpenPhone is allowed to bypass it. You can find this in... ⇲

Calls may not connect or have poor audio quality

Fix: Test your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to a wired connection if possible. For cell... ⇲

Calls to disconnected numbers do not provide immediate feedback

Fix: If you encounter a disconnected number, try calling a different number to see if the issue persists. This can help determine if the problem... ⇲
 
Search issue

Inability to search text message conversations by phone number

Fix: Use the search function within the app to look for keywords or names associated with the conversation. If searching by phone number is not a... ⇲
 
Network issue

Issues sending and receiving pictures on cellular

Fix: Check your cellular data settings. Go to Settings > Cellular and ensure that OpenPhone has permission to use cellular data. If it is restric... ⇲
 
Account issue

Account flagged for review causing access delays

Fix: Check your email for any messages from OpenPhone regarding your account status. Follow any instructions provided to resolve the issue. OR... ⇲
 
Support issue

Customer service response times are slow

Fix: Utilize the help center or FAQ section of the OpenPhone website for immediate answers to common questions. This can save time while waiting... ⇲
 
Customization issue

No custom notification sounds available

Fix: Check the app settings for any available notification sound options. If none are available, consider using a different app that allows for c... ⇲
 
Updates issue

Features stripped away while prices increased

Fix: Review the current features offered in your plan and compare them with previous offerings. If you find discrepancies, consider adjusting you... ⇲
 
Syncing issue

Contact sync with Google contacts is lacking

Fix: Ensure that you have granted OpenPhone permission to access your Google contacts. Check this in your Google account settings and the OpenPho... ⇲

Inability to export contacts in bulk

Fix: Check if there is an option within the app to export contacts. If not, consider manually copying important contacts to a separate document f... ⇲
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 what users are saying
Good experience
85.8%

Bad experience
10.0%

Neutral
4.2%

~ from our NLP analysis of 9,141 combined software ratings.

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 Private Data OpenPhone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Starter Plan: $21.00 Unlimited text and talk with 1 phone number
  2. Starter Plan - 2 Numbers: $26.00 Unlimited text and talk on two phone numbers
  3. Starter Plan - 3 Numbers: $31.00 Unlimited text and talk on 3 phone numbers
  4. Starter Plan - 5 Numbers: $64.99 Unlimited text and talk on 5 phone numbers
  5. Starter Plan - 4 Numbers: $51.99 Unlimited text and talk on 4 phone numbers