fix problems on Access [iphone]

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—— Run into issues on Access? Get help pending when official support gets back to you!

Access - by McGraw Hill
Info:
company: McGraw-Hill
: https://www.accessusercenter.com/pages/help-mgh
: www.mhprofessional.com
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Search issue

Search function not working

Fix: Try restarting the app. Close it completely by swiping up from the bottom of the screen and then reopening it. This can refresh the app and... ⇲
 
Loading issue

Error message when opening books

Fix: Ensure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and check for updates. If an update is... ⇲
 
Crashes issue

Access crashes when copying text

Fix: Restart your iPhone to clear any temporary glitches that may be causing the app to crash. Hold down the power button and slide to power off,... ⇲
 
Login issue

Login issues with existing accounts

Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲
 
Syncing issue

Favoriting from browser does not sync

Fix: Ensure that you are logged into the same account on both the browser and the app. If you are using different accounts, favorites will not sy... ⇲
 
UI issue

Book layout not full screen

Fix: Check the app settings for any options related to display or layout. There may be a setting to enable full-screen mode for reading. OR Tr... ⇲

Top bar heading disrupts reading layout

Fix: Look for a 'Hide Header' or 'Full Screen' option in the app settings or during reading mode. This can help remove the top bar and provide a... ⇲
 
Audio issue

Audio function lacks continuity

Fix: Check your device's audio settings. Ensure that the volume is turned up and that the app is not muted. If the audio is still choppy, try r... ⇲
 
Compatibility issue

No iPad optimization available

Fix: If you are using the app on an iPad, try using it in compatibility mode. This can sometimes improve the experience even if the app is not op... ⇲
 
Bugs issue

Access not functioning properly

Fix: Restart your iPhone to clear any temporary issues that may be affecting the app's performance. Hold down the power button and slide to power... ⇲
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 what users are saying
Good experience
83.7%

Bad experience
12.8%

Neutral
3.5%

~ from our NLP analysis of 86 combined software ratings.

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 Private Data Access collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data