fix problems on Slendertone Connect [iphone]

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—— Run into issues on Slendertone Connect? Get help pending when official support gets back to you!

Slendertone Connect
Info:
company: Slendertone
: http://www.slendertone.com/en-uk/contact-us.html
: www.slendertone.com
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Network issue
connectivity issues with belt

Fix: Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. Also, check if the belt is charge... ⇲
app fails to connect to belt

Fix: Ensure that the belt is charged and turned on. If it is not connecting, try turning Bluetooth off and on again on your iPhone. Also, make su... ⇲
lost connection during use

Fix: Ensure that your iPhone is within range of the belt and that there are no obstructions that could interfere with the Bluetooth connection. T... ⇲
 
Crashes issue
app crashes during setup

Fix: Make sure your iPhone's iOS is updated to the latest version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Screen issue
black screen on app launch

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Loading issue
inability to start program

Fix: Check if the belt is properly connected and charged. If the app does not recognize the belt, it may prevent you from starting the program. E... ⇲
error messages when starting program

Fix: Make sure that the app is updated to the latest version. Go to the App Store and check for updates. An outdated app can cause error messages... ⇲
 
Bugs issue
gel pad replacement errors

Fix: Ensure that you are using the correct gel pads that are compatible with your belt model. Check the product specifications to confirm compati... ⇲
 
Compatibility issue
app not compatible with new iPhone models

Fix: Check the app's compatibility in the App Store description. If it states compatibility issues, you may need to wait for an update from the d... ⇲
app does not support Apple Health

Fix: If you want to track your fitness data, consider using a third-party app that integrates with Apple Health and can sync data from the Slende... ⇲
no iWatch app available

Fix: Check if there are any third-party apps that can sync with the Slendertone Connect app and provide similar functionality on your iWatch. O... ⇲
 
Login issue
no option to stay logged in

Fix: Check the app settings for any options related to login or account settings. Some apps have a 'Stay logged in' option that may need to be en... ⇲
app does not remember login information

Fix: Check if your iPhone has any restrictions on saving passwords. Go to Settings > Passwords and ensure that the 'AutoFill Passwords' option is... ⇲
 
Battery issue
app shows incorrect battery status

Fix: Try restarting the app to refresh the battery status display. Sometimes, the app may not update the battery status correctly until it is res... ⇲
 
Freezing issue
app freezes

Fix: Force close the app and restart it. If the app continues to freeze, try restarting your iPhone to clear any temporary glitches. OR Check... ⇲
 
Updates issue
no updates in months

Fix: Check the app's page in the App Store for any news or updates from the developers. Sometimes, they may announce upcoming features or fixes i... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.8%

Bad experience
9.4%

Neutral
1.8%

~ from our NLP analysis of 448 combined software ratings.

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 Private Data Slendertone Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics