fix problems on Kyivstar TV [iphone]

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—— Run into issues on Kyivstar TV? Get help pending when official support gets back to you!

Kyivstar TV - movies & series
Info:
company: Kyivstar
: https://kyivstar.ua/ru/support
: tv.kyivstar.ua
Chat with our AI-based Kyivstar TV Support
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Crashes issue

Kyivstar TV crashes on startup

Fix: First, try restarting your iPhone. If the issue persists, uninstall the app by pressing and holding the app icon until it jiggles, then tap... ⇲

Constant crashing on Apple TV

Fix: Ensure that your Apple TV is updated to the latest software version. Go to Settings > System > Software Updates and select 'Update Software'... ⇲

Kyivstar TV crashes in fullscreen mode

Fix: Try adjusting the video settings within the app to see if there is an option to disable fullscreen mode or adjust the resolution. This may h... ⇲
 
Customization issue

Limited language options

Fix: Check the app settings to see if there are any language preferences you can adjust. If the app does not support your preferred language, con... ⇲

Majority of content in Russian

Fix: Explore the app's settings to see if there are options to filter content by language. If available, select your preferred language to find c... ⇲

Lack of Ukrainian dubbing

Fix: Check if there are any settings in the app that allow you to filter or search for content with Ukrainian dubbing. If not, consider using sub... ⇲
 
Ads issue

Excessive ads and prompts to purchase

Fix: If the app offers a premium subscription, consider subscribing to the premium version if it fits your budget. This often reduces or eliminat... ⇲
 
Notifications issue

Inability to disable notifications

Fix: Go to your iPhone's Settings, scroll down to find the Kyivstar TV app, and tap on it. From there, you can adjust the notification settings t... ⇲
 
Network issue

Streaming issues with buffering

Fix: Check your internet connection by running a speed test. If your connection is slow, try moving closer to your Wi-Fi router or connecting via... ⇲

Server errors when accessing content

Fix: Check the app's official social media or website for any announcements regarding server maintenance or outages. If there are no known issues... ⇲
 
Video issue

Videos do not play

Fix: Ensure that your app is updated to the latest version. If the issue persists, try clearing the app's cache by uninstalling and reinstalling... ⇲
 
Payments issue

Unclear billing practices

Fix: Review your account settings within the app to find detailed information about your subscription plan and billing cycle. This can help clari... ⇲
 
Content issue

Limited content availability after initial setup

Fix: After the initial setup, explore the app thoroughly to discover all available content. Sometimes, content may be categorized or hidden in di... ⇲
 
Compatibility issue

Inconsistent user experience across devices

Fix: Ensure that the app is updated to the latest version on all devices. This can help maintain consistency in features and performance across p... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
70.0%

Bad experience
27.0%

Neutral
3.0%

~ from our NLP analysis of 100 combined software ratings.

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 Private Data Kyivstar TV collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics