fix problems on Sluice [iphone]

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—— Run into issues on Sluice? Get help pending when official support gets back to you!

Sluice
Info:
company: ClearValue Consulting Inc.
: https://clearvalue.zendesk.com/
: clearvalueconsulting.com
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UI issue

Location of order not displayed prominently

Fix: Check the app settings to see if there is an option to customize the display settings or layout. Sometimes, apps allow users to rearrange or... ⇲

No button to enter information

Fix: Look for any hidden menus or options within the app that may allow you to enter information. Sometimes, buttons are not immediately visible... ⇲

Poor contrast in UI

Fix: Check your device's accessibility settings. Go to Settings > Accessibility > Display & Text Size and adjust the settings for better visibili... ⇲
 
Login issue

Sluice logs out when switching apps

Fix: Ensure that your iPhone's settings allow the app to run in the background. Go to Settings > Sluice and enable Background App Refresh. This m... ⇲
 
Syncing issue

Assignments not updating in real-time

Fix: Check your internet connection to ensure it is stable. A weak connection can prevent real-time updates. If you are on Wi-Fi, try switching t... ⇲

Not synchronized with desktop

Fix: Check if you are logged into the same account on both the app and desktop version. Sometimes, synchronization issues arise from being logged... ⇲
 
Bugs issue

Shows completed or canceled assignments

Fix: Look for filter options within the assignments section of the app. Many apps allow users to filter or sort assignments by status. If availab... ⇲

Cannot see assignments in the app

Fix: Ensure that you have the correct permissions set in the app settings. Sometimes, assignments may not display due to permission restrictions.... ⇲
 
Messages issue

Messages require excessive scrolling

Fix: Check if there is a search function within the messages section that allows you to find specific messages quickly. This can save time and re... ⇲

No option to clear message threads

Fix: Explore the app settings to see if there is an option to manage or delete message threads. Some apps have this feature hidden in the setting... ⇲
 
Support issue

Unresponsive customer support

Fix: Check if the app has a FAQ or help section that may address your issues without needing to contact support. This can often provide quicker s... ⇲

Rude and unprofessional support staff

Fix: If you encounter unprofessional behavior, document your interactions and consider using alternative support channels (like social media) to... ⇲
 
Compatibility issue

Sluice does not work on iPhone

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. Comp... ⇲
 
Registration issue

ID already in use after uninstalling

Fix: If you encounter this issue, try resetting your password through the app or website. This can sometimes resolve conflicts with account recog... ⇲
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 what users are saying
Bad experience
62.5%

Good experience
25.0%

Neutral
12.5%

~ from our NLP analysis of 16 combined software ratings.

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 Private Data Sluice collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics