fix problems on MyKelsey [iphone]

—— Run into issues on MyKelsey? Get help pending when official support gets back to you!

MyKelsey

Info:

company: Kelsey-Seybold

: http://Mykelseysupport.kelsey-seybold.com

: www.kelsey-seybold.com

Chat with our AI-based MyKelsey Support

🛠️ Common MyKelsey Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Appointments frequently canceled

Fix: Check your internet connection to ensure it is stable. If you are using Wi-Fi, try switching to mobile data or vice versa. This can help mai... ⇲

Long wait times for scheduling appointments

Fix: Use the app during off-peak hours, such as early morning or late evening, when fewer users are likely to be scheduling appointments. This ca... ⇲

UI issue

Inconsistent display of scheduled appointments

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for MyKelsey, and check for updates. An update may fix dis... ⇲

Navigation is not user-friendly

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the navigation can help you find what you need more qui... ⇲

Confusing message folder icons

Fix: Refer to the app's help section or FAQ to understand what each icon represents. This can clarify any confusion regarding the icons. OR If... ⇲

Settings issue

Default phone number for verification changes unexpectedly

Fix: Check your account settings within the app to ensure that your phone number is correctly saved. Update it if necessary and save the changes.... ⇲

Limited appointment options for specialized tests

Fix: Check if there are alternative locations or facilities within the MyKelsey network that offer the specialized tests you need. This can expan... ⇲

Notifications issue

Frequent irrelevant notifications

Fix: Go to the app settings and adjust your notification preferences. Disable notifications that are not relevant to you to reduce clutter. OR... ⇲

Need to sign in to view messages sent by the app

Fix: Make sure to save your login credentials in a password manager or your phone's password storage to make signing in quicker and easier. OR... ⇲

Messages issue

Delayed responses to messages

Fix: Try refreshing the app or logging out and back in to see if this resolves any delays in message responses. OR If you are experiencing con... ⇲

Compatibility issue

Limited access to see all health record information in Apple Health app

Fix: Check the app's settings to ensure that it has permission to access all relevant health data from Apple Health. You may need to adjust these... ⇲

Bugs issue

Overloaded system leading to appointment cancellations

Fix: Try scheduling appointments during less busy times, such as mid-week or early mornings, to avoid system overload. OR If you experience fr... ⇲

Search issue

Inability to search by provider/physician name

Fix: Use the app's filters or categories to narrow down your search. Sometimes, searching by specialty or location can yield better results. OR... ⇲

Updates issue

Phone system needs an upgrade

Fix: If you are experiencing issues with the phone system, try using the app for scheduling and communication instead, as it may be more reliable... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.4%

Bad experience

5.1%

Neutral

2.5%

~ from our NLP analysis of 5,097 combined software ratings.

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Private Data MyKelsey collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics