fix problems on MUBI [iphone]

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—— Run into issues on MUBI? Get help pending when official support gets back to you!

MUBI: Stream Great Cinema
Info:
company: MUBI, Inc.
: https://help.mubi.com
: mubi.com
Chat with our AI-based MUBI Support
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Downloads issue

Inconsistent offline downloads

Fix: Ensure that you have enough storage space on your device for offline downloads. Go to your device settings and check storage usage. Clear un... ⇲
 
Network issue

Frequent buffering issues

Fix: Check your internet connection. Make sure you are connected to a stable Wi-Fi network. If you are using mobile data, consider switching to W... ⇲
 
Crashes issue

MUBI crashes during playback

Fix: Update the app to the latest version. Go to the App Store, search for MUBI, and see if an update is available. Developers often release upda... ⇲
 
UI issue

Poor app design and readability

Fix: Adjust the display settings on your iPhone. Go to Settings > Display & Brightness and try changing the text size or enabling bold text to im... ⇲

Difficult navigation

Fix: Familiarize yourself with the app layout. Spend some time exploring different sections of the app to understand where everything is located.... ⇲

Landscape mode not available on phone

Fix: Check if your device's orientation lock is turned on. Swipe down from the top-right corner of your iPhone to access the Control Center and e... ⇲
 
Notifications issue

No notification for expiring films

Fix: Regularly check the 'Coming Soon' or 'Leaving Soon' sections of the app to stay updated on films that are about to expire. Make it a habit t... ⇲

Lack of countdown reminders for leaving films

Fix: Set a personal reminder on your phone for films you want to watch before they leave the platform. Use your calendar app to create reminders... ⇲
 
Payments issue

Automatic subscription renewal issues

Fix: Check your subscription settings in the App Store. Go to Settings > [your name] > Subscriptions and review your MUBI subscription details to... ⇲

Multiple billing issues

Fix: Review your billing history in the App Store. Go to Settings > [your name] > Subscriptions and check for any discrepancies in your billing c... ⇲
 
Registration issue

User account registration problems

Fix: Ensure that you are entering the correct email address and password. Double-check for typos and ensure that your email is valid and accessib... ⇲
 
Search issue

Inability to browse by genre or country

Fix: Use the curated lists or collections available in the app to find films that may fit your interests. Look for categories like 'Critically Ac... ⇲
 
Glitches issue

Glitchy app performance

Fix: Clear the app's cache if the option is available in the settings. This can help improve performance by removing temporary files that may be... ⇲
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 what users are saying
Good experience
93.0%

Bad experience
4.3%

Neutral
2.7%

~ from our NLP analysis of 8,637 combined software ratings.

 Switch to these Alternatives:
The Criterion Channel
Biletinial
Radar Türkiye
Mobilet
GAİN
Cineverse
Biletix
Classix
Universal+
BluTV

 Private Data MUBI collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. MUBI Monthly: $14.99 Full access to our hand-picked film selection
  2. MUBI: $14.99 Full access to our hand-picked film selection
  3. MUBI: $4.99 Access to the MUBI streaming film library
  4. MUBI Monthly: $14.99 Full access to our hand-picked film selection
  5. MUBI: $4.99 Access to the MUBI streaming film library
  6. MUBI: $8.99 Unlimited streaming and offline playback.
  7. MUBI Yearly: $119.99 Full access to our hand-picked film selection
  8. MUBI: $5.99 Access to the MUBI streaming film library
  9. MUBI: $34.99 Access to the MUBI streaming film library
  10. MUBI GO Monthly: $19.99 A movie ticket every week + full MUBI access