fix problems on MOTU [iphone]

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—— Run into issues on MOTU? Get help pending when official support gets back to you!

MOTU - Grand Rapids Parking
Info:
company: City of Grand Rapids, MI
: https://www.passportparking.com/support/
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UI issue

zone number is difficult to read

Fix: Use your phone's camera to zoom in on the zone number for better visibility. You can also take a picture of the zone number for reference.... ⇲

confusing interface with extra steps

Fix: Familiarize yourself with the app by exploring its features and functions during a time when you are not in a hurry. This can help you navig... ⇲

difficult to use in inclement weather

Fix: Keep a small umbrella or raincoat in your car to make it easier to use the app in bad weather. You can also use your car's interior for shel... ⇲

not user-friendly compared to previous app

Fix: Take time to explore the new app's features and layout. Familiarizing yourself with the new interface can help ease the transition. OR Lo... ⇲
 
Settings issue

no option to renew parking

Fix: Set a timer on your phone to remind you when your parking session is about to expire, so you can manually start a new session if needed. O... ⇲

minimum parking time is 15 minutes

Fix: Plan your parking sessions accordingly, ensuring that you need at least 15 minutes of parking to avoid wasting money. OR If you only need... ⇲

no cancellation option for parking sessions

Fix: Keep track of your parking sessions and only start them when you are sure you will need them. This can help avoid unnecessary charges. OR... ⇲

inability to add time to existing session

Fix: Set a reminder on your phone to check your parking session before it expires, so you can start a new session if needed. OR Consider using... ⇲

limited to 4-hour maximum parking

Fix: Plan your parking needs accordingly, ensuring that you do not exceed the 4-hour limit. Look for alternative parking options if you need to p... ⇲
 
Loading issue

MOTU hangs or fails to load

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. OR Clear the app's... ⇲
 
Slow issue

slow app performance

Fix: Close any other apps running in the background to free up memory and improve performance. You can do this by double-tapping the home button... ⇲
 
Notifications issue

no notifications for session expiration

Fix: Manually set a timer on your phone to alert you a few minutes before your parking session is set to expire. OR Check the app settings to... ⇲
 
Payments issue

double charging issues at kiosks

Fix: Always check your bank statement after using the kiosk to ensure you were not double charged. If you notice a discrepancy, document it for f... ⇲
 
Compatibility issue

inconsistent functionality across devices

Fix: Ensure that the app is updated to the latest version on all devices you use. This can help maintain consistent functionality. OR If you e... ⇲

MOTU not available in multiple cities

Fix: Research alternative parking apps that are available in the cities you frequently visit, ensuring you have a reliable option wherever you go... ⇲
 
Customization issue

lack of ADA parking options

Fix: Check the app for any settings or filters that may allow you to find ADA-compliant parking options more easily. OR If the app does not pr... ⇲
 
Bugs issue

increased likelihood of parking tickets

Fix: Always double-check your parking session details before confirming payment to ensure accuracy and avoid tickets. OR Set reminders on your... ⇲
 
Support issue

poor customer support from parking authority

Fix: Document any issues you encounter and keep a record of your communications with customer support for future reference. OR Seek out online... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
57.2%

Bad experience
39.9%

Neutral
2.9%

~ from our NLP analysis of 582 combined software ratings.

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 Private Data MOTU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location