fix problems on BitMart [iphone]

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—— Run into issues on BitMart? Get help pending when official support gets back to you!

BitMart: Trade BTC, ETH, SHIB
Info:
company: GBM Foundation Company Ltd
: https://support.bitmart.com/hc/en-us
: www.bitmart.com
Chat with our AI-based BitMart Support
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Support issue

Customer support is unresponsive

Fix: 1. Use the in-app support feature to submit a ticket, ensuring you provide all necessary details for a quicker response. 2. Check the BitMar... ⇲
 
Network issue

BitMart frequently disconnects users

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Update the app to the... ⇲

Server overload issues

Fix: 1. Try accessing the app during off-peak hours when server load may be lower. 2. Clear the app cache and data to improve performance. OR... ⇲
 
Login issue

Difficulties in logging in

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary. 2. Check if your account has b... ⇲
 
UI issue

Limited tracking of purchases and profits

Fix: 1. Use a third-party portfolio tracker app that allows you to manually input your transactions for better tracking. 2. Regularly export your... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the app layout by exploring all features and settings. 2. Use the help section within the app to understand how... ⇲
 
Downloads issue

Inability to retrieve delisted coins

Fix: 1. Check if the delisted coins can be transferred to another wallet before they are completely removed from your account. 2. Keep an eye on... ⇲
 
Glitches issue

Frequent app glitches

Fix: 1. Ensure your app is updated to the latest version, as updates often fix bugs. 2. Clear the app cache and data to resolve any temporary gli... ⇲
 
Settings issue

No tax documents provided

Fix: 1. Keep detailed records of your transactions manually, including dates, amounts, and prices. 2. Use a tax software that integrates with cry... ⇲
 
Payments issue

Requires USDT for purchases

Fix: 1. Convert your other cryptocurrencies to USDT within the app before making purchases. 2. Look for trading pairs that allow you to buy USDT... ⇲

High conversion fees

Fix: 1. Compare conversion fees for different cryptocurrencies and choose the one with the lowest fees for your transactions. 2. Consider consoli... ⇲

Inaccessible funds after deposit

Fix: 1. Check the deposit status in your account to ensure it has been completed. 2. Review the deposit requirements to ensure you followed all n... ⇲

No clear withdrawal requirements

Fix: 1. Review the withdrawal section in the app or on the BitMart website for any listed requirements. 2. Ensure your account is fully verified,... ⇲

Inability to sell coins under $5

Fix: 1. Consider trading your coins for a different cryptocurrency that meets the minimum sell requirement. 2. Monitor the market for price chang... ⇲
 
Storage issue

Lack of trading history storage

Fix: 1. Regularly export your trading history from the app to keep a personal record. 2. Use a third-party portfolio tracker that allows you to i... ⇲
 
Security issue

Issues with SMS verification

Fix: 1. Ensure your phone number is correctly entered in your account settings. 2. Check your mobile network for any issues that may be preventin... ⇲
 
Notifications issue

No notifications for coin delisting

Fix: 1. Regularly check the BitMart announcements section for updates on coin listings and delistings. 2. Follow BitMart on social media for real... ⇲
 
Bugs issue

Inconsistent pricing for crypto

Fix: 1. Compare prices on BitMart with other exchanges to ensure you are getting the best rate. 2. Monitor market trends to understand price fluc... ⇲
 
Compatibility issue

Limited functionality compared to the website

Fix: 1. Familiarize yourself with the app's features and use the website for more complex transactions. 2. Check for app updates that may add new... ⇲
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 what users are saying
Bad experience
53.3%

Good experience
43.6%

Neutral
3.1%

~ from our NLP analysis of 3,145 combined software ratings.

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 Private Data BitMart collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics