fix problems on Bolt [iphone]

—— Run into issues on Bolt? Get help pending when official support gets back to you!

Bolt: Request a Ride

Info:

company: BOLT TECHNOLOGY OU

: https://support.bolt.eu

: bolt.eu

Chat with our AI-based Bolt Support

🛠️ Common Bolt Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Customer support is unresponsive

Fix: Try using the in-app help feature to submit a support request. Go to the app, tap on 'Help' or 'Support', and fill out the form with your is... ⇲

Drivers often cancel rides

Fix: If you notice frequent cancellations, try to book your ride during peak hours when drivers are more available. Additionally, consider changi... ⇲

Network issue

Inaccurate driver location tracking

Fix: Ensure that your phone's GPS is enabled and functioning properly. Go to your phone's settings, find 'Location Services', and make sure it's... ⇲

Dead zones in scooter navigation

Fix: Before starting your ride, check the map for any areas marked as dead zones. Plan your route to avoid these areas if possible. OR If you... ⇲

Bugs issue

Drivers take longer routes to increase charges

Fix: Before starting your ride, check the route suggested by the app against a maps application like Google Maps. If the route seems longer than... ⇲

Riders can be aggressive or impolite

Fix: If you encounter an aggressive rider, try to remain calm and avoid engaging. If you feel unsafe, you can exit the situation by leaving the v... ⇲

Bolt does not allow for easy reporting of driver misconduct

Fix: After your ride, use the feedback option to report any misconduct. Be specific about the incident to ensure it is taken seriously. OR If... ⇲

Coupon codes often do not work

Fix: Before applying a coupon code, check the terms and conditions to ensure it is valid for your ride. Some codes may have restrictions based on... ⇲

Inconsistent pricing displayed in the app

Fix: Check if the app is updated to the latest version, as pricing algorithms may change with updates. If the issue persists, try logging out and... ⇲

Poor driver service quality

Fix: If you experience poor service, provide feedback through the app after your ride. Be specific about what went wrong to help improve the serv... ⇲

Long wait times for drivers

Fix: Try to book your ride during less busy times or consider changing your pickup location to a more accessible area to attract drivers more qui... ⇲

Lack of route planning for scooters

Fix: Use a maps application to plan your route before starting your scooter ride. This can help you identify the best paths and avoid obstacles.... ⇲

Payments issue

Payment system frequently declines valid cards

Fix: Double-check that your card information is entered correctly in the app. Go to 'Payment Methods' in the app settings and verify your card de... ⇲

Issues with cash payment leading to disputes

Fix: Always confirm the total fare with the driver before making a cash payment. This can help avoid misunderstandings about the amount owed. O... ⇲

Refund process is ineffective

Fix: Keep a record of all your transactions and any communication regarding your refund request. This documentation can help expedite the process... ⇲

Drivers demand extra payment beyond app charges

Fix: Politely remind the driver that all payments should be processed through the app. If they insist, do not pay extra and report the incident a... ⇲

Inability to tip drivers after the ride

Fix: If you forget to tip after the ride, check if the app allows you to add a tip in the ride history section. Some apps allow you to tip after... ⇲

Freezing issue

Bolt freezes during use

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for Bolt, and check for any available updates. Updating can... ⇲

Crashes issue

Frequent app crashes

Fix: Clear the app's cache by going to your phone's settings, finding the Bolt app, and selecting 'Clear Cache'. This can help improve performanc... ⇲

Security issue

Malicious users can exploit the app for fraud

Fix: Always verify the driver's identity before getting into the vehicle. Check the driver's name, photo, and vehicle details against what is sho... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

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Bad experience

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Neutral

1.7%

~ from our NLP analysis of 146,738 combined software ratings.

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Private Data Bolt collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics