fix problems on GHTK [iphone]

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—— Run into issues on GHTK? Get help pending when official support gets back to you!

GHTK
Info:
company: Giao Hang Tiet Kiem., JSC
: http://giaohangtietkiem.vn/
: giaohangtietkiem.vn
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Payments issue

Unilateral order cancellations

Fix: Before placing an order, ensure that all details are correct and that the items are in stock. If an order is canceled, check your email for... ⇲

Complicated COD payment process

Fix: Familiarize yourself with the COD payment process by reviewing any guides or FAQs provided by GHTK. Understanding the steps involved can hel... ⇲

High shipping costs

Fix: Look for any promotions or discounts that GHTK may offer for shipping. Sometimes, signing up for newsletters can provide access to special d... ⇲
 
Security issue

Excessive verification steps

Fix: Prepare all necessary documents and information in advance to expedite the verification process. This may include identification, proof of a... ⇲
 
Login issue

Frequent app logouts

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that can cause frequent logouts. Check the App Store for an... ⇲
 
Transactions issue

Multiple error messages during transactions

Fix: Before completing a transaction, double-check all entered information for accuracy. Common errors can include incorrect payment details or s... ⇲
 
Support issue

Delayed deliveries

Fix: Track your order using the tracking feature in the app to get real-time updates on its status. This can help you anticipate delays and plan... ⇲

Unprofessional handling of packages

Fix: When receiving packages, inspect them immediately for any damage. If you notice issues, document them with photos and report them through th... ⇲

Poor staff attitude

Fix: If you encounter unprofessional behavior, remain calm and polite. Document the incident and report it through the app to help improve staff... ⇲

Inconsistent communication from delivery personnel

Fix: When placing an order, ensure that you provide clear and accurate contact information so that delivery personnel can reach you easily if nee... ⇲
 
UI issue

GHTK not user-friendly

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help improve your overall experience.... ⇲
 
Account issue

Lengthy account verification process

Fix: Gather all required documents and information before starting the verification process to ensure a smoother experience. OR If the verific... ⇲

Inability to use saved addresses

Fix: Ensure that you have saved your addresses correctly in the app settings. Double-check for any typos or errors in the saved addresses. OR... ⇲
 
Bugs issue

Inaccurate weight measurements causing delays

Fix: When placing an order, double-check the weight of the items you are ordering to ensure accuracy. If you suspect an error, contact customer s... ⇲
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 what users are saying
Good experience
91.5%

Bad experience
6.8%

Neutral
1.7%

~ from our NLP analysis of 2,229 combined software ratings.

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 Private Data GHTK collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics