fix problems on The Melt [iphone]

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—— Run into issues on The Melt? Get help pending when official support gets back to you!

The Melt
Info:
company: The Melt
: https://support.thanx.com/
: www.themelt.com
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Privacy issue

Credit card saved automatically

Fix: 1. Manage saved cards: Go to Settings > Wallet & Apple Pay and check if your card is saved there. You can remove it if you prefer not to hav... ⇲
 
Uploads issue

Manual receipt uploads required

Fix: 1. Keep digital copies: Take screenshots of your receipts immediately after purchase for easy access. 2. Use a receipt management app: Consi... ⇲
 
Bugs issue

Loyalty points not displaying

Fix: 1. Refresh the app: Close and reopen The Melt app to see if the loyalty points update. 2. Check account settings: Go to your account setting... ⇲

Errors when switching locations

Fix: 1. Restart the app: Close The Melt app and reopen it to refresh the location settings. 2. Check location services: Go to Settings > Privacy... ⇲

Inability to cancel mobile orders

Fix: 1. Check order status: If the order is still processing, try to find a cancel option in the order history section. 2. Use the app’s support... ⇲
 
Customization issue

No option to select 'No cheese'

Fix: 1. Use special instructions: If there’s a notes or special instructions field during checkout, specify 'No cheese' there. 2. Contact custome... ⇲

No ability to modify sauces

Fix: 1. Use special instructions: If there’s a notes field during checkout, specify your sauce preferences there. 2. Provide feedback: Use the ap... ⇲
 
Warnings issue

Warnings at checkout

Fix: 1. Review order details: Carefully check your order for any items that may not be available or have restrictions. 2. Update payment informat... ⇲
 
Slow issue

Longer wait times for app orders

Fix: 1. Order during off-peak hours: Try placing orders during less busy times to reduce wait times. 2. Pre-order: If the app allows, place your... ⇲
 
Installation issue

Difficult setup process

Fix: 1. Follow in-app instructions: Carefully read through any prompts or instructions during setup. 2. Use help resources: Check if the app has... ⇲
 
Login issue

Cannot log out if wrong email entered

Fix: 1. Reset password: If you cannot log out, try resetting your password using the email you entered. 2. Clear app data: If possible, uninstall... ⇲
 
Compatibility issue

No Apple Wallet Pass option

Fix: 1. Use alternative storage: Save your order confirmation or loyalty card details in a notes app or screenshot them for easy access. 2. Provi... ⇲
 
Payments issue

High delivery fees when using third-party services

Fix: 1. Compare delivery options: Check if The Melt offers its own delivery service, which may have lower fees. 2. Order for pickup: If possible,... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.4%

Neutral
1.8%

~ from our NLP analysis of 1,528 combined software ratings.

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 Private Data The Melt collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics