fix problems on Hawaiian Electric [iphone]

—— Run into issues on Hawaiian Electric ? Get help pending when official support gets back to you!

Hawaiian Electric Mobile

Info:

company: Hawaiian Electric

: https://www.hawaiianelectric.com

: www.hawaiianelectric.com

Chat with our AI-based Hawaiian Electric Support

🛠️ Common Hawaiian Electric Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Hawaiian Electric does not match online version

Fix: Clear the app cache and data by going to Settings > General > iPhone Storage > Hawaiian Electric Mobile > Offload App. Then reinstall the ap... ⇲

User-friendly issues

Fix: Familiarize yourself with the app's layout by exploring each section. Use the help or tutorial section if available to understand how to nav... ⇲

Payments issue

Payment link redirects to registration page

Fix: Ensure you are logged into your account before attempting to make a payment. If you are logged in and still redirected, try logging out and... ⇲

Hawaiian Electric does not allow bill payment

Fix: Verify that your account is active and in good standing. If there are any issues with your account, resolve them through the website or cust... ⇲

High processing fees for commercial payments

Fix: Review the payment options available in the app. If possible, choose a different payment method that may have lower fees, such as ACH transf... ⇲

Auto payments declined without reason

Fix: Check your payment method to ensure it is valid and has sufficient funds. Update your payment information in the app if necessary. OR Con... ⇲

Re-entering account info to pay bill

Fix: Ensure that you are using the latest version of the app, as updates may fix issues with saved login information. OR Consider using a pass... ⇲

Difficult to navigate for bill payment

Fix: Take a moment to familiarize yourself with the payment section of the app. Look for a tutorial or help section if available. OR Consider... ⇲

Outdated payment methods

Fix: Check the app for any updates that may include new payment options. If none are available, consider using alternative payment methods outsid... ⇲

Payment system issues across platforms

Fix: Try using a different device or web browser to see if the payment issue persists, which may indicate a device-specific problem. OR Ensure... ⇲

Requires multiple logins

Fix: Use the 'Remember Me' feature if available, or save your login credentials in a password manager to streamline the login process. OR Chec... ⇲

No fingerprint authorization or remember me option

Fix: Enable Face ID or Touch ID in your device settings (Settings > Face ID & Passcode or Touch ID & Passcode) to allow for quicker access to the... ⇲

Endless loop of verification

Fix: Clear the app's cache and data by uninstalling and reinstalling the app to reset any verification loops. OR Try logging in from a differe... ⇲

Double login required to view bill

Fix: Check for any app updates that may address this issue. If the problem persists, try logging out and back in to refresh your session. OR C... ⇲

Session and login info not saved

Fix: Check your app settings to see if there is an option to save login information. If not, consider using a password manager. OR Ensure you... ⇲

Incorrect username or password error

Fix: Double-check your login credentials for typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR Cle... ⇲

UI issue

In-app navigation issues

Fix: Take time to explore the app's layout and familiarize yourself with its features. Look for a help section or user guide within the app. OR... ⇲

No option to print or save bills

Fix: Take a screenshot of your bill and save it to your device. You can print the screenshot from your photo gallery. OR Check if the app has... ⇲

Minimal functionality for reporting outages

Fix: Use the app's outage reporting feature as intended, but also consider reporting outages through the company's website or customer service li... ⇲

Hawaiian Electric feels like a webpage

Fix: Try using the app in a different orientation (landscape vs. portrait) to see if it improves the experience. OR Clear the app's cache and... ⇲

Outage map not working

Fix: Ensure you have a stable internet connection. If the map still does not load, try restarting the app or your device. OR Check for app upd... ⇲

Basic and slow UI

Fix: Clear the app's cache and data by uninstalling and reinstalling the app to improve performance. OR Close other apps running in the backgr... ⇲

Power outage map redirects to social media

Fix: Check the app settings to see if there is a direct link to the outage map. If not, try accessing the outage map through the company's websit... ⇲

Account issue