—— Run into issues on PureStatus? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart your router... ⇲
Fix: Ensure that you are using the highest quality settings in the app. Go to the app settings and look for video/photo quality options. Set them... ⇲
Fix: Check if the app allows account sharing across devices. If it does, ensure you are logged into the same Apple ID on both devices. If not, co... ⇲
Fix: Look for an option within the app to disable ads, which may be available through a premium subscription. If you are not subscribed, consider... ⇲
Fix: Check the app settings for any options to limit ads or switch to a premium version that offers an ad-free experience. OR Consider using t... ⇲
Fix: Evaluate the features you use most and consider if a lower-tier subscription or a different app might meet your needs without the high cost.... ⇲
Fix: Check your device's volume settings and ensure that the mute switch is off. Also, try using headphones to see if the issue persists, which c... ⇲
Fix: Check the app settings to see if the video description feature can be toggled on or off. Sometimes features may be hidden in the settings me... ⇲
Fix: Ensure that you are selecting the correct file type when saving or exporting your media. Double-check the settings to confirm you are saving... ⇲