fix problems on MyHealthHome [iphone]

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—— Run into issues on MyHealthHome? Get help pending when official support gets back to you!

MyHealthHome - Oracle Health
Info:
company: Community Health Systems, Inc.
: https://myhealthhome.iqhealth.com/pages/faq
: myhealthhome.iqhealth.com
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Data issue

Pathology results not included

Fix: Contact your healthcare provider to confirm if pathology results are supposed to be available in the app. If they are, ask them to ensure th... ⇲

Patient portal is almost empty

Fix: Ensure that you are logged into the correct account associated with your healthcare provider. Sometimes, users may have multiple accounts an... ⇲
 
UI issue

Procedure and clinical notes sections removed

Fix: Check the app's update notes in the App Store to see if this feature has been temporarily removed or if there are any known issues. If it’s... ⇲

MyHealthHome displays blank pages

Fix: Clear the app's cache by going to your iPhone settings, selecting MyHealthHome, and choosing to clear cache if that option is available. If... ⇲

Documents and bill pay sections are blank

Fix: Ensure that you are logged into the correct account and that your healthcare provider has uploaded the necessary documents and billing infor... ⇲

Buttons unresponsive

Fix: Try restarting the app by closing it completely and reopening it. This can sometimes resolve issues with unresponsive buttons. OR If the... ⇲
 
Syncing issue

Data not transferred or updated

Fix: Check your internet connection to ensure that it is stable. A poor connection can prevent data from being updated. Try switching between Wi-... ⇲

Does not sync with hospital

Fix: Check the app settings to ensure that syncing options are enabled. Look for any settings related to syncing with your healthcare provider or... ⇲
 
Login issue

Login issues with email and password

Fix: Double-check that you are entering the correct email and password. Ensure that Caps Lock is not on and that you are using the correct case f... ⇲
 
Updates issue

Outdated app

Fix: Regularly check the App Store for updates to ensure you are using the latest version of MyHealthHome. Enable automatic updates in your App S... ⇲
 
Network issue

Poor connection to Apple Health

Fix: Go to your iPhone settings, select Health, and ensure that MyHealthHome is allowed to access your health data. Check if the permissions are... ⇲
 
Search issue

Difficult to find appointment information

Fix: Use the search function within the app to look for appointments. If there is a calendar feature, check there as well. OR Check if there a... ⇲
 
Slow issue

Slow performance

Fix: Close any other apps running in the background to free up resources on your iPhone. This can help improve the performance of MyHealthHome.... ⇲
 
Support issue

Lack of developer support

Fix: Check the app's FAQ or help section for common issues and solutions. Many times, user forums can provide insights and solutions from other u... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
70.8%

Good experience
25.0%

Neutral
4.2%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data MyHealthHome collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info