fix problems on Ecosia [iphone]

—— Run into issues on Ecosia? Get help pending when official support gets back to you!

Ecosia - Private Web Browser

Info:

company: Ecosia GmbH

: https://ecosia.org/faq

: info.ecosia.org

Chat with our AI-based Ecosia Support

🛠️ Common Ecosia Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search results are not as relevant as other search engines

Fix: Try refining your search queries by using more specific keywords or phrases. This can help the search engine understand your intent better a... ⇲

Ecosia crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Ecosia, and check if an update is available. Updating... ⇲

Bugs issue

Tree count feature is inconsistent

Fix: Check your internet connection. A weak or unstable connection can affect the accuracy of the tree count feature. Ensure you are connected to... ⇲

Tabs do not retain previous pages

Fix: Make sure to use the 'Save' or 'Bookmark' feature for important pages you want to revisit. This way, you can easily access them even if the... ⇲

Background sites continue running excessively

Fix: Close unnecessary tabs manually to free up resources. Tap on the tab icon and swipe away tabs that you are not using. OR Check your app s... ⇲

Ecosia loses loaded pages when switching apps

Fix: Try using the 'Recent Tabs' feature if available, which may allow you to see previously opened tabs even if they are not retained when switc... ⇲

Customization issue

No swiping gestures for navigation

Fix: Familiarize yourself with the available navigation buttons within the app. Use the back and forward buttons to navigate instead of relying o... ⇲

Lacks customizable features

Fix: Explore the settings menu within the app to see if there are any options for customization that you may have overlooked. Adjusting settings... ⇲

Search issue

Image selection is often poor

Fix: Try using specific keywords related to the images you are searching for. Adding terms like 'high resolution' or 'HD' can help improve the qu... ⇲

Ecosia does not track searches accurately

Fix: Ensure that you are logged into your Ecosia account, as this may help with tracking your searches more accurately. Check your account settin... ⇲

No search history feature

Fix: Use bookmarks to save important pages you want to revisit, as this can serve as a workaround for not having a search history feature. OR... ⇲

UI issue

User interface is less intuitive than competitors

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help improve your navigation experienc... ⇲

Inability to highlight entire URL in address bar

Fix: Tap and hold on the URL in the address bar to bring up the copy option. This may allow you to copy the entire URL even if you cannot highlig... ⇲

Slow issue

Loading times can be slow

Fix: Check your internet connection speed. If it is slow, consider switching to a different Wi-Fi network or using cellular data if available.... ⇲

Settings issue

No option to disable new tab on startup

Fix: Check the app settings for any options related to startup behavior. If available, adjust these settings to minimize new tabs opening on star... ⇲

Compatibility issue