fix problems on Plex Photos [iphone]

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—— Run into issues on Plex Photos? Get help pending when official support gets back to you!

Plex Photos
Info:
company: Plex Inc.
: https://support.plex.tv
: plex.tv
Chat with our AI-based Plex Photos Support
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Customization issue

No editing features

Fix: Use a dedicated photo editing app on your iPhone, such as Snapseed or VSCO, to edit your photos before uploading them to Plex. This way, you... ⇲

No slideshow options

Fix: Create a slideshow using a different app, such as iMovie or a dedicated slideshow app, and then upload the final video to Plex for viewing.... ⇲

No captions feature

Fix: Add captions or descriptions to your photos using a photo editing app before uploading them to Plex, allowing you to have context for each i... ⇲

No shuffle or duration options for slideshows

Fix: Create a video slideshow using a video editing app that allows for shuffle and duration settings, then upload the video to Plex for viewing.... ⇲
 
Syncing issue

No integration with cloud services

Fix: Manually upload photos from your cloud service to your Plex server. Download the photos from your cloud service to your device and then uplo... ⇲
 
Compatibility issue

Lacks HEIC support

Fix: Convert HEIC files to JPEG or another supported format using a file conversion app or online service before uploading them to Plex. OR Ch... ⇲

Requires multiple apps for specific tasks

Fix: Identify the specific tasks you need to perform and look for all-in-one apps that can handle multiple functions, reducing the need for multi... ⇲
 
Performance issue

Inconsistent performance

Fix: Ensure that your Plex app is updated to the latest version, as updates often include performance improvements and bug fixes. Check the App S... ⇲
 
Freezing issue

Frequent app freezes

Fix: Force close the Plex app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the Plex... ⇲
 
Loading issue

Displays 'nothing to see' error

Fix: Check your internet connection to ensure that your Plex server is accessible. If you're on a mobile network, try switching to Wi-Fi or vice... ⇲
 
Uploads issue

No upload capability from mobile devices

Fix: Use the Plex app to manually upload photos to your server. Select the photos you want to upload and choose the upload option within the app.... ⇲
 
Slow issue

Laggy performance

Fix: Close any background apps that may be consuming resources on your iPhone. Double-tap the home button (or swipe up from the bottom) and swipe... ⇲
 
UI issue

Basic library page design

Fix: Organize your photos into albums or categories within Plex to create a more structured view of your library, making it easier to navigate.... ⇲
 
Downloads issue

Does not allow downloading photos to device

Fix: Use a file management app to download photos from your Plex server to your device. You can access your Plex library through a web browser an... ⇲
 
Bugs issue

Bugs prevent proper functionality

Fix: Check for updates to the Plex app, as updates often fix bugs and improve functionality. Go to the App Store and see if an update is availabl... ⇲
 
Login issue

Sign-in buttons unresponsive on some devices

Fix: Try restarting your device to clear any temporary issues that may be affecting the app's responsiveness. OR Clear the app cache by going... ⇲
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 what users are saying
Bad experience
75.8%

Good experience
15.2%

Neutral
9.1%

~ from our NLP analysis of 33 combined software ratings.

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 Private Data Plex Photos collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics