fix problems on Crackle [iphone]

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—— Run into issues on Crackle? Get help pending when official support gets back to you!

Crackle - Movies & TV
Info:
company: Chicken Soup For The Soul Entertainment, Inc
: https://helpcenter.crackle.com/
: www.crackle.com
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Freezing issue

Crackle freezes during ads

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Crackle, and tap 'Update' if available. This can fix bugs... ⇲
 
Login issue

Cannot sign in to account on app

Fix: Double-check your login credentials. Make sure you are entering the correct email and password. If you forgot your password, use the 'Forgot... ⇲

No login option easily found

Fix: Look for the 'Sign In' button on the main screen or in the app's menu. It is usually located at the top right corner of the app. OR If yo... ⇲
 
Ads issue

Horror movie ads shown on teen and kids accounts

Fix: Check your account settings to ensure that the profile is set to 'Kids' or 'Teen'. This may help filter inappropriate content and ads. OR... ⇲
 
Errors issue

Error messages interrupt viewing

Fix: Restart the app by closing it completely and reopening it. This can often resolve temporary glitches causing error messages. OR Check you... ⇲
 
Search issue

Random video plays while searching

Fix: Avoid tapping on thumbnails while scrolling through the search results. Instead, use the search bar to find specific titles directly. OR... ⇲

Difficult to locate specific shows

Fix: Use the search function prominently available in the app. Type the name of the show you are looking for to find it quickly. OR Browse thr... ⇲
 
Customization issue

No watchlist or favorites feature

Fix: Use the 'Add to Favorites' option if available on the video page to keep track of shows you like. If not, consider keeping a manual list of... ⇲
 
Audio issue

Inconsistent ad volume

Fix: Adjust the volume on your device before starting the video. This can help balance the sound levels during ads and content playback. OR If... ⇲
 
Bugs issue

Crackle is buggy and laggy

Fix: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Close oth... ⇲
 
Screen issue

Screen goes dark with audio during streaming

Fix: Check your device's brightness settings. Increase the brightness manually while streaming to see if it resolves the issue. OR Try restart... ⇲
 
Payments issue

No option to remove ads by paying

Fix: Consider using ad-blocking software or browser extensions if you are using Crackle on a web browser, which may help reduce ad interruptions.... ⇲
 
UI issue

Old design prior to update

Fix: Familiarize yourself with the new layout by exploring the app. Take time to navigate through the menus to understand the changes. OR Look... ⇲
 
Account issue

Requires website activation for app features

Fix: Visit the Crackle website on a browser and log in to your account. Follow the prompts to activate your app features as instructed. OR Ens... ⇲
 
Loading issue

Constantly stops playing movies

Fix: Check your internet connection. A stable Wi-Fi connection is essential for uninterrupted streaming. Restart your router if necessary. OR... ⇲
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 what users are saying
Good experience
49.5%

Bad experience
44.8%

Neutral
5.7%

~ from our NLP analysis of 388 combined software ratings.

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 Private Data Crackle collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics