Fix Crackle errors on iphone

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17 problems reported in the past 24 hours

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Freezing
App freezes during ads

🛠️ Ensure your app is updated to the latest version. Go to the App Store, search for Crackle, and tap '... show fix »
App freezes during ads

🛠️ Ensure your app is updated to the latest version. Go to the App Store, search for Crackle, and tap '... show fix »
 
Login
Cannot sign in to account on app

🛠️ Double-check your login credentials. Make sure you are entering the correct email and password. If y... show fix »
No login option easily found

🛠️ Look for the 'Sign In' button on the main screen or in the app's menu. It is usually located at the... show fix »
Cannot sign in to account on app

🛠️ Double-check your login credentials for accuracy. Ensure that Caps Lock is off and that you are ente... show fix »
No login option easily found

🛠️ Look for the 'Sign In' button on the main screen or in the settings menu. It may be located in the u... show fix »
 
Ads
Horror movie ads shown on teen and kids accounts

🛠️ Check your account settings to ensure that the profile is set to 'Kids' or 'Teen'. This may help fil... show fix »
Horror movie ads shown on teen and kids accounts

🛠️ Check your account settings to ensure the correct age restrictions are set. Navigate to your profile... show fix »
 
Errors
Error messages interrupt viewing

🛠️ Restart the app by closing it completely and reopening it. This can often resolve temporary glitches... show fix »
Error messages interrupt viewing

🛠️ Restart the app by closing it completely and reopening it. This can resolve temporary glitches causi... show fix »
 
Search
Random video plays while searching

🛠️ Avoid tapping on thumbnails while scrolling through the search results. Instead, use the search bar... show fix »
Difficult to locate specific shows

🛠️ Use the search function prominently available in the app. Type the name of the show you are looking... show fix »
Random video plays while searching

🛠️ Avoid tapping on thumbnails while scrolling through the search results. Instead, use the search bar... show fix »
Difficult to locate specific shows

🛠️ Use the search function prominently available in the app. Type in the exact title of the show you ar... show fix »
 
Customization
No watchlist or favorites feature

🛠️ Use the 'Add to Favorites' option if available on the video page to keep track of shows you like. If... show fix »
No 'Continue Watching' section

🛠️ Create a personal watchlist by manually adding shows you want to continue watching. While this won't... show fix »
No watchlist or favorites feature

🛠️ Use the 'My List' feature if available. If not, consider keeping a note of your favorite shows in a... show fix »
 
Audio
Inconsistent ad volume

🛠️ Adjust the volume on your device before starting the video. This can help balance the sound levels d... show fix »
Inconsistent ad volume

🛠️ Adjust the volume settings on your device before starting the app. Ensure that the media volume is s... show fix »
 
Bugs
App is buggy and laggy

🛠️ Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Upda... show fix »
App is buggy and laggy

🛠️ Close other apps running in the background to free up memory. Double-tap the home button and swipe u... show fix »
 
Screen
Screen goes dark with audio during streaming

🛠️ Check your device's brightness settings. Increase the brightness manually while streaming to see if... show fix »
Screen goes dark with audio during streaming

🛠️ Check your device's screen timeout settings. Go to Settings > Display & Brightness > Auto-Lock and s... show fix »
 
Payments
No option to remove ads by paying

🛠️ Consider using ad-blocking software or browser extensions if you are using Crackle on a web browser,... show fix »
No option to remove ads by paying

🛠️ Consider using ad-blocking software or apps that may help reduce the number of ads you see, though t... show fix »
 
UI
Old design prior to update

🛠️ Familiarize yourself with the new layout by exploring the app. Take time to navigate through the men... show fix »
Old design prior to update

🛠️ Familiarize yourself with the new layout by exploring the app. Check the settings for any customizat... show fix »
 
Account
Requires website activation for app features

🛠️ Visit the Crackle website on a browser and log in to your account. Follow the prompts to activate yo... show fix »
Requires website activation for app features

🛠️ Visit the Crackle website on a browser and log in to your account. Follow the prompts to activate yo... show fix »
 
Loading
Constantly stops playing movies

🛠️ Check your internet connection. A stable Wi-Fi connection is essential for uninterrupted streaming.... show fix »
Constantly stops playing movies

🛠️ Check your internet connection and switch to a more stable network if possible. A strong Wi-Fi conne... show fix »
 
Settings
Subtitles are on by default and must be manually turned off

🛠️ Open the Crackle app and start playing a video. Tap on the screen to bring up the playback controls.... show fix »
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 Contact Support
Developer:
Chicken Soup For The Soul Entertainment, Inc
Email:
  https://helpcenter.crackle.com/
Website:
🌐 www.crackle.com
Terms/Privacy:
⚔️ https://www.crackle.com/privacy
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 Private Data Crackle collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
49.5%

Negative experience
44.8%

Neutral
5.7%

~ from our NLP analysis of 388 combined software ratings.