fix problems on Orphek ICon [iphone]

—— Run into issues on Orphek ICon? Get help pending when official support gets back to you!

Orphek iCon

Info:

company: ORPHEK LIMITED

: https://www.orphek.com/

Chat with our AI-based Orphek iCon Support

🛠️ Common Orphek iCon Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Not intuitive

Fix: Take time to familiarize yourself with the app's layout. Spend a few minutes exploring each section to understand where features are located... ⇲

Manual doesn't help

Fix: Try searching for specific terms or features in the app's help section or FAQ. Sometimes, the manual may not cover everything, but the app i... ⇲

Settings issue

Lights won't turn off

Fix: Check the app settings to ensure that the lights are not set to a timer or schedule that keeps them on. Navigate to the 'Lighting' or 'Sched... ⇲

Customization issue

Limited independent shade adjustment

Fix: If the app allows for group control of lights, consider creating separate groups for different shades. This way, you can adjust each group i... ⇲

UI issue

Small touch sizes

Fix: Adjust your iPhone's display settings to increase text size and accessibility features. Go to Settings > Display & Brightness > Text Size an... ⇲

Difficult to use controls

Fix: Practice using the controls in a low-stakes environment, such as when the lights are not in use. Familiarize yourself with the layout and fu... ⇲

Installation issue

Convoluted onboarding and setup

Fix: Follow a step-by-step guide or checklist for the onboarding process. Write down each step as you complete it to ensure you don’t miss anythi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.3%

Bad experience

8.7%

Neutral

0.0%

~ from our NLP analysis of 46 combined software ratings.

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Private Data Orphek iCon collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics