fix problems on ARC II [iphone]

—— Run into issues on ARC II? Get help pending when official support gets back to you!

ARC II

Info:

company: Rhino Camera Gear

: https://support.rhinocameragear.com

: www.rhinocameragear.com

Chat with our AI-based ARC II Support

🛠️ Common ARC II Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Auto-focus tracking needs improvement

Fix: Check if there are any settings within the app that allow you to adjust the auto-focus sensitivity or tracking speed. Sometimes, apps have h... ⇲

Limited camera access on iPhone

Fix: Go to your iPhone's Settings > Privacy > Camera and ensure that ARC II has permission to access the camera. If it is not enabled, toggle it... ⇲

Updates issue

Firmware update loop issue

Fix: Try performing a hard reset on the device that ARC II is connected to. This can sometimes break the update loop. To do this, turn off the de... ⇲

Firmware update process is ineffective

Fix: Ensure that you are following the correct steps for the firmware update as outlined in the user manual. Sometimes, missing a step can cause... ⇲

Support issue

Lack of support and updates

Fix: Regularly check the app store for updates to ARC II. Developers may release updates that improve functionality or fix bugs, even if they are... ⇲

Camera issue

No timelapse functionality in app

Fix: Look for any third-party apps that can create timelapse videos using the footage captured by ARC II. You can use these apps to compile your... ⇲

Timelapse function still not supported

Fix: Consider using a different app that supports timelapse functionality and can work with the footage from ARC II. Research apps that are known... ⇲

Compatibility issue

No iPad support

Fix: If you have an iPhone, consider using it in conjunction with an iPad for larger viewing. You can use screen mirroring to display the iPhone'... ⇲

No Android app

Fix: If you have access to an Android device, consider using an iPhone emulator on your computer to run the ARC II app. This is a more technical... ⇲

Bugs issue

ARC II does not control Timelapse slider

Fix: Check the app settings to see if there is an option to enable or configure the timelapse slider. Sometimes, features are hidden in settings... ⇲

Technical problems in software and hardware

Fix: Perform a factory reset on the device connected to ARC II. This can resolve many technical issues by restoring the device to its original se... ⇲

UI issue

ARC II is clumsy and not user-friendly

Fix: Take some time to familiarize yourself with the app's layout and features. Sometimes, spending a little time exploring can help you find sho... ⇲