fix problems on FACTS Family App [iphone]

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—— Run into issues on FACTS Family App? Get help pending when official support gets back to you!

FACTS Family App
Info:
company: Facts Management Company
: https://factsmgt.com
: factsmgt.com
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UI issue

keyboard issues when entering data

Fix: Restart your iPhone. This can resolve temporary glitches that may be affecting the keyboard functionality. Press and hold the power button u... ⇲

poor organization of features

Fix: Familiarize yourself with the app's layout. Spend some time exploring the different sections to understand where features are located. You c... ⇲

difficult navigation

Fix: Use the search feature within the app to quickly find specific features or information. This can save time and reduce frustration with navig... ⇲

inconsistent display of grades

Fix: Refresh the app or log out and log back in to see if the grades update. Sometimes, data may not sync properly until the app is refreshed.... ⇲

unresponsive dropdown menus

Fix: Try tapping the dropdown menu multiple times or swiping down to refresh the menu. This can sometimes trigger a response if the app is laggin... ⇲

lack of clear labeling for icons

Fix: Refer to the app's help section or user guide to understand what each icon represents. This can provide clarity on their functions. OR Ta... ⇲

poor user interface design

Fix: Familiarize yourself with the layout and features of the app. Sometimes, spending time exploring can help you adapt to the design. OR Loo... ⇲
 
Crashes issue

frequent crashes and freezes

Fix: Ensure your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. This can improve... ⇲
 
Updates issue

excessive updates without improvements

Fix: Check the update notes in the App Store to see what changes have been made. Sometimes, updates may include backend improvements that are not... ⇲
 
Login issue

inability to use biometrics for login

Fix: Check if the app supports biometric login. Go to the app settings and look for an option to enable Face ID or Touch ID. If it’s not availabl... ⇲

error messages when trying to log in

Fix: Ensure that your internet connection is stable. A poor connection can lead to login errors. Try switching networks or resetting your router.... ⇲

inability to access information without constant logging in

Fix: Check if there is an option to stay logged in within the app settings. If available, enable this feature to reduce the frequency of logins.... ⇲
 
Payments issue

payment issues with multiple charges

Fix: Review your payment history within the app to identify any duplicate charges. If you find discrepancies, take screenshots for your records.... ⇲
 
Features issue

limited functionality for lunch orders

Fix: Check if there are any updates or announcements regarding lunch orders in the app. Sometimes, features may be temporarily unavailable due to... ⇲

no option to view multiple children's grades simultaneously

Fix: Check if the app has a multi-student view option in the settings. If available, enable it to see grades for all children at once. OR As a... ⇲

inability to print schedules

Fix: Take a screenshot of the schedule and print the screenshot from your Photos app. This is a quick workaround to get a physical copy of your s... ⇲
 
Account issue

password expiration issues

Fix: Check if there are any settings within the app that allow you to manage password expiration. If not, consider setting reminders for yourself... ⇲
 
Customization issue

lack of customization for financial options

Fix: Check the app settings to see if there are any options for customizing financial settings. If not, consider keeping a separate record of you... ⇲
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 what users are saying
Bad experience
82.0%

Good experience
14.7%

Neutral
3.2%

~ from our NLP analysis of 3,152 combined software ratings.

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Bible: Read, Listen Holy Bible

 Private Data FACTS Family App collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. FACTS Annual Subscription: $4.99 Access grades, attendance, and more through
  2. FACTS Family Annual Subscripti: $4.99 Access grades, attendance, and more through