—— Run into issues on U.S. LawShield? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Caps Lock is not on. If you have for... ⇲
Fix: Check if you have created separate accounts for the app and the web portal. If so, try to consolidate your accounts by using the same email... ⇲
Fix: To manage your account, use the web portal instead of the app. Log in to the web portal using your credentials and navigate to the account m... ⇲
Fix: Try to familiarize yourself with the app's layout by exploring all the sections. Sometimes, the inconsistency may stem from different design... ⇲
Fix: Use the home button on your iPhone to return to the main screen of the app if you get stuck. Alternatively, swipe down from the top of the s... ⇲
Fix: Ensure that you have the latest version of the app installed, as updates may fix display issues. Check the App Store for any available updat... ⇲
Fix: Take a moment to familiarize yourself with the app's layout and features. Sometimes, spending a little time exploring can help improve your... ⇲
Fix: Utilize the web portal for tasks that require more functionality. Make a list of the features you need that are missing in the app and prior... ⇲
Fix: Check for any available updates for your iPhone's iOS version. Keeping your device updated can sometimes resolve compatibility issues with a... ⇲
Fix: Utilize the web portal for all functionalities that the app lacks. Bookmark the web portal on your mobile browser for easy access. OR If... ⇲
Fix: Force close the app by double-tapping the home button (or swiping up from the bottom of the screen on newer iPhones) and swiping up on the U... ⇲
Fix: Try updating your payment information through the web portal instead of the app. Log in to your account on the website and navigate to the p... ⇲
Fix: Check the app for any FAQs or help sections that may provide answers to your questions. This can often resolve issues without needing to con... ⇲
Fix: Regularly check for app updates in the App Store, as developers often release patches to fix bugs. Keeping the app updated can improve perfo... ⇲
Fix: Make a list of the features you find lacking and prioritize using the web portal for those functionalities. This can help you manage your ac... ⇲