fix problems on Trenord [iphone]

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Trenord
Info:
company: Trenord
: https://www.trenord.it
: www.trenord.it
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UI issue

Profile page cannot be submitted

Fix: 1. Check for required fields: Ensure all mandatory fields are filled out correctly. Look for any asterisks (*) indicating required informati... ⇲

Navigation is counterintuitive

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. 2. Use the search functio... ⇲

Many buttons still in Italian in English mode

Fix: 1. Change language settings: Go to the app settings and ensure the language is set to English. 2. Restart the app: Close and reopen the app... ⇲

Incorrect translations present

Fix: 1. Report the issue: While you cannot contact developers, you can note the incorrect translations for future reference. 2. Use a translation... ⇲

Show button for ticket stops working

Fix: 1. Restart the app: Close and reopen the Trenord app to refresh its functionality. 2. Check for updates: Ensure you are using the latest ver... ⇲
 
Support issue

In-app forms for help are unusable

Fix: 1. Restart the app: Close the Trenord app and reopen it to see if the forms become usable. 2. Check for updates: Ensure the app is updated t... ⇲
 
Account issue

Account creation required to purchase tickets

Fix: 1. Create an account: Follow the prompts to create an account, as this is a requirement for purchasing tickets. Ensure you have a valid emai... ⇲

No option to log off or change password

Fix: 1. Check account settings: Go to your account settings and look for a 'Log Out' or 'Change Password' option. 2. Restart the app: Sometimes,... ⇲

No access to purchased tickets for foreigners

Fix: 1. Check app settings: Ensure you are logged into the correct account where the tickets were purchased. 2. Use the Trenord website: If the a... ⇲
 
Payments issue

Payment method management is difficult

Fix: 1. Access payment settings: Go to your account settings within the app and look for payment methods. 2. Remove and re-add payment methods: I... ⇲

Cannot store credit card details

Fix: 1. Check app settings: Go to the payment settings in the app to see if there is an option to save credit card details. 2. Update the app: En... ⇲
 
Loading issue

Trenord takes too long to show purchased tickets

Fix: 1. Restart the app: Close and reopen the Trenord app to refresh it. 2. Check your internet connection: Ensure you have a stable internet con... ⇲
 
Registration issue

Registration issues for British citizens

Fix: 1. Check for specific requirements: Ensure you meet all registration requirements, such as valid identification or residency information. 2.... ⇲
 
Login issue

Login errors after account creation

Fix: 1. Check credentials: Ensure you are entering the correct email and password. 2. Reset password: If you cannot remember your password, use t... ⇲

Trenord rejects credentials after account creation

Fix: 1. Double-check credentials: Ensure you are entering the correct email and password. 2. Reset password: Use the 'Forgot Password' option to... ⇲
 
Customization issue

Not all website content is in English

Fix: 1. Change language settings: Look for a language option in the app or website settings to switch to English. 2. Use a translation tool: If t... ⇲
 
Bugs issue

Ticket validation issues at the station

Fix: 1. Ensure tickets are downloaded: Make sure your tickets are downloaded and accessible in the app before arriving at the station. 2. Show ti... ⇲
 
Slow issue

Slow performance

Fix: 1. Restart the app: Close and reopen the Trenord app to improve performance. 2. Check your internet connection: Ensure you have a stable and... ⇲
 
Search issue

Difficult to find station selection section

Fix: 1. Use the search function: If available, use the search bar to quickly find your station. 2. Explore the app: Spend some time navigating th... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.4%

Neutral
3.2%

~ from our NLP analysis of 791 combined software ratings.

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 Private Data Trenord collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics