fix problems on Castle [iphone]

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—— Run into issues on Castle? Get help pending when official support gets back to you!

Castle - Make and Play
Info:
company: Monterey's Coast, Inc.
: http://castle.xyz/support
: castle.xyz
Chat with our AI-based Castle Support
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Network issue

Limited content due to few users

Fix: 1. Engage with the community by sharing your games on social media platforms to attract more users. 2. Create and share your own content re... ⇲
 
UI issue

Difficulty in dragging items

Fix: 1. Ensure you are using a finger and not a stylus, as some styluses may not work well with touch interfaces. 2. Try adjusting your grip or... ⇲

Issues with drawing tools

Fix: 1. Restart the app to see if it resolves any temporary issues with the drawing tools. 2. Check for any updates to the app that may include... ⇲
 
Settings issue

Inability to save decks for later

Fix: 1. Check if there is a 'Save' or 'Draft' option within the app when creating a deck. Look for a button or icon that allows you to save your... ⇲
 
Customization issue

No option to add descriptions to published games

Fix: 1. Use social media or community forums to provide descriptions and context for your games outside of the app. 2. Create a separate documen... ⇲

No favorites option for games

Fix: 1. Keep a separate list of your favorite games in a notes app or document for easy access. 2. Share your favorite games with friends or fam... ⇲

No option to import images in real colors

Fix: 1. Use a photo editing app to adjust the colors of your images before importing them into Castle - Make and Play. 2. Check if there are any... ⇲

Repetitive games on home page

Fix: 1. Explore different categories or tags within the app to find new and diverse games. 2. Engage with the community to discover user-created... ⇲
 
Permissions issue

Child restrictions limit creativity

Fix: 1. Review the app's settings to see if there are options to adjust restrictions. Go to Settings > Screen Time > Content & Privacy Restrictio... ⇲
 
Privacy issue

Remix feature allows unwanted changes

Fix: 1. Before using the remix feature, make a copy of your original game. This way, you can always revert back to the original if needed. 2. Pr... ⇲

No way to protect original content from copying

Fix: 1. Watermark your original content before sharing it to deter copying. Use a photo editing app to add your name or logo to images. 2. Share... ⇲
 
Compatibility issue

Inconsistent performance on Apple devices

Fix: 1. Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Close other apps running in... ⇲
 
Loading issue

Loading issues with certain games

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. 2. Clear the app's cache by deleting and... ⇲
 
Bugs issue

Keyboard malfunctions while typing

Fix: 1. Restart the app to see if it resolves any temporary glitches with the keyboard. 2. Check for any software updates for your iPhone that m... ⇲

Bugs affecting game creation

Fix: 1. Restart the app to see if it resolves any temporary bugs. 2. Clear the app's cache by deleting and reinstalling the app to eliminate cor... ⇲
 
Support issue

Limited tutorials for new users

Fix: 1. Look for online resources such as YouTube tutorials or community forums where experienced users share tips and tricks. 2. Create a perso... ⇲
 
Account issue

Inability to add friends for collaborative decks

Fix: 1. Use social media or messaging apps to share your decks with friends and collaborate outside of the app. 2. Create a group chat or forum... ⇲
 
Audio issue

No option to mute calls during gameplay

Fix: 1. Enable Do Not Disturb mode on your iPhone while playing. Go to Settings > Do Not Disturb and toggle it on. You can also access this featu... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.5%

Bad experience
3.9%

Neutral
2.7%

~ from our NLP analysis of 10,167 combined software ratings.

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 Private Data Castle collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. 100 bricks: $0.99 Get 100 bricks
  2. 550 bricks: $4.99 Get 550 bricks
  3. 1,200 bricks: $9.99 Get 1,200 bricks