fix problems on Tile [iphone]

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—— Run into issues on Tile? Get help pending when official support gets back to you!

Tile - Find lost keys & phone
Info:
company: Tile, Inc.
: https://support.thetileapp.com/hc/en-us
: www.tile.com
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Privacy issue

Location tracking is often inaccurate

Fix: Ensure that your Tile device is within Bluetooth range (approximately 200 feet) of your phone for accurate tracking. If you are experiencing... ⇲

Inaccurate location info for finding items in the house

Fix: When searching for items indoors, try to stay close to the last known location of the Tile. Move around slowly to see if the app updates the... ⇲
 
Battery issue

Battery life of tiles is inconsistent

Fix: To extend the battery life of your Tile, avoid exposing it to extreme temperatures and moisture. Store it in a cool, dry place when not in u... ⇲
 
Support issue

No customer service phone support

Fix: Utilize the in-app help section or FAQ to find answers to common questions. This can often provide immediate assistance without needing to c... ⇲
 
Notifications issue

Notifications for low battery are lacking

Fix: Regularly check the battery status of your Tiles in the app. Set a reminder to check this weekly to avoid running out of battery unexpectedl... ⇲

Tile does not provide timely replacement battery notifications

Fix: Keep track of your Tile's battery life manually by checking it regularly in the app. You can set a reminder in your phone's calendar to chec... ⇲
 
Payments issue

Premium features are necessary for full functionality

Fix: Evaluate which premium features are most beneficial for your needs. If you find that you frequently use the app, consider investing in the p... ⇲

Limited functionality without premium subscription

Fix: Maximize the use of the free features by fully exploring the app. Familiarize yourself with all available options and settings to get the mo... ⇲
 
Network issue

Tile does not work well for locating items outside

Fix: When trying to locate items outdoors, ensure that you are within Bluetooth range of the Tile. If you are too far away, the app may not be ab... ⇲
 
UI issue

User interface is cluttered with upsell prompts

Fix: To reduce distractions from upsell prompts, focus on using the core features of the app. Familiarize yourself with the layout so you can qui... ⇲

No option to easily go back in certain app sections

Fix: Use the back button or gesture to navigate back to previous screens. Familiarize yourself with the app's navigation to make it easier to mov... ⇲
 
Permissions issue

Bluetooth must be on for app to function

Fix: Make sure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. This is essential for the Tile app to com... ⇲
 
Glitches issue

Tile glitches when trying to find items

Fix: If the app is glitching, try closing the app completely and reopening it. This can often resolve temporary issues. To do this, swipe up from... ⇲
 
Bugs issue

Tile does not reliably ring tiles

Fix: Ensure that your Tile is within Bluetooth range and that the battery is charged. If the Tile is out of range or the battery is low, it may n... ⇲
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 what users are saying
Good experience
95.7%

Bad experience
2.5%

Neutral
1.9%

~ from our NLP analysis of 920,664 combined software ratings.

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 Private Data Tile collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Tile Premium: $2.99 Monthly Tile Premium Subscription
  2. Tile Premium: $29.99 Annual Tile Premium Subscription
  3. Premium Protect 1000: $99.99 Premium Protect 1000 Annual Subscription
  4. Tile Premium: $2.99 Monthly Tile Premium Subscription
  5. Tile Premium: $29.99 Annual Tile Premium Subscription
  6. Premium Protect 500: $59.99 Premium Protect 500 Annual Subscription
  7. Premium Protect 1000: $99.99 Premium Protect 1000 Annual Subscription
  8. Tile Premium: $2.99 Monthly Tile Premium Subscription
  9. Tile Premium: $2.99 Monthly Tile Premium Subscription
  10. Premium Protect 1000: $99.99 Premium Protect 1000 Annual Subscription