fix problems on SBS [iphone]

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—— Run into issues on SBS? Get help pending when official support gets back to you!

SBS - 온에어 제공, VOD 7만편 제공
Info:
company: SBS I&M Co., Ltd.
: http://m.sbs.co.kr/cs/customerFaq.do?bCode=03&mCode=30
: play.sbs.co.kr
Chat with our AI-based SBS Support
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Video issue

videos do not play

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the i... ⇲

no Chromecast option

Fix: 1. Check for updates: Ensure that both the SBS app and your Chromecast device are updated to the latest versions. Sometimes, updates can add... ⇲

poor video quality for paid service

Fix: 1. Check video quality settings: Look for video quality settings within the app and adjust them to a higher quality if available. OR 2. E... ⇲
 
Crashes issue

frequent crashes

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available... ⇲
 
Ads issue

excessive ads

Fix: 1. Check for an ad-free subscription: Look for any subscription options within the app that may offer an ad-free experience. If available, c... ⇲

only plays ads

Fix: 1. Restart the app: Close the app completely and reopen it. Sometimes, restarting the app can resolve playback issues and allow content to p... ⇲

repeatedly shows same ads

Fix: 1. Clear app cache: If the app allows, clear the cache to reset ad preferences. This may help in reducing the frequency of the same ads. O... ⇲
 
Login issue

login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password. Look for a 'Forgot Password?' link on the login s... ⇲
 
Account issue

cannot create an account

Fix: 1. Ensure correct information: Double-check that you are entering all required information correctly, including the Korean phone number form... ⇲
 
Loading issue

slow video loading

Fix: 1. Check your internet speed: Use a speed test app to check your internet connection speed. If it’s slow, try moving closer to your router o... ⇲

buffering issues

Fix: 1. Pause and wait: If a video is buffering, pause it for a few moments to allow it to load more content before playing it again. OR 2. Us... ⇲
 
Messages issue

inconsistent PIN email delivery

Fix: 1. Check spam/junk folder: Sometimes, emails can end up in the spam or junk folder. Make sure to check there for the PIN email. OR 2. Use... ⇲

chat feature causes issues

Fix: 1. Disable chat feature: If the app allows you to disable the chat feature, do so to avoid issues while using the app. OR 2. Clear chat h... ⇲
 
Compatibility issue

SBS does not work outside South Korea

Fix: 1. Use a VPN: Download a VPN app and connect to a server in South Korea. This may allow you to access the app as if you were in the country.... ⇲

SBS does not support iPadOS 14

Fix: 1. Update to a newer iPadOS: If your device supports it, consider updating to a newer version of iPadOS that is compatible with the app. Go... ⇲
 
Network issue

SBS fails to connect to internet

Fix: 1. Restart your device: Sometimes, simply restarting your iPhone can resolve connectivity issues. OR 2. Reset network settings: Go to Set... ⇲
 
Freezing issue

SBS freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the SBS app to close it. Reopen the app t... ⇲

SBS is unresponsive

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the SBS app to close it. Reopen the app t... ⇲
 
Screen issue

SBS only shows black screen

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve display issues. OR 2. Reinstall the app: If the bl... ⇲
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 what users are saying
Bad experience
78.8%

Good experience
17.2%

Neutral
4.0%

~ from our NLP analysis of 99 combined software ratings.

 Switch to these Alternatives:
KBS+
윗치폼
티켓베이
JTBC NOW
Ticketlink
모바일티켓
KBS KONG
CU편의점택배
인터파크 티켓 (interparkticket)
U+모바일tv

 Private Data SBS collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data

  Cost of Subscriptions
  1. VOD (Mobile): $3.99 Auto-renewable, VOD (Mobile)
  2. VOD+Real-time TV (Mobile+PC): $5.99 Auto-renewable, VOD+Real-time TV (Mobile+PC)
  3. VOD (Mobile+PC): $4.99 Auto-renewable, VOD (Mobile+PC)
  4. VOD+Real-time TV (Mobile): $4.99 Auto-renewable, VOD+Real-time TV (Mobile)
  5. Auto_Renewable, LIVE+VOD: $4.99 Auto_Renewable, LIVE+VOD
  6. Auto_Renewable, LIVE: $1.99 Auto_Renewable, LIVE
  7. Auto-renewable Subscription, Real-time TV (Mobile+PC): $1.99 SBS Auto-renewable Subscription, Real-time TV (Mobile+PC)
  8. Auto_Renewable, IntegratedPass: $9.99 Auto_Renewable, IntegratedPass
  9. play Standard: $4.99 play Standard
  10. play Live: $1.99 play Live