fix problems on XTool Creative Space [iphone]

—— Run into issues on XTool Creative Space? Get help pending when official support gets back to you!

xTool Creative Space

Info:

company: Makeblock Co., Ltd.

: https://www.xtool.com/pages/contact-us

: www.xtool.com

Chat with our AI-based xTool Creative Space Support

🛠️ Common xTool Creative Space Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Consistently fails to send images for processing

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause issues with sending images. 2. Restart the xTool Creat... ⇲

Cluttered UI with nameless icon buttons

Fix: 1. Familiarize yourself with the app by referring to any available user guides or tutorials that explain the functions of each icon. 2. Cons... ⇲

Settings issue

Increased clicks to make settings changes

Fix: 1. Explore the settings menu thoroughly to see if there are any shortcuts or quick access options available. 2. Check if there are any gestu... ⇲

Updates issue

Old files become useless after update

Fix: 1. Before updating the app, back up your old files to a different location (e.g., cloud storage or local device). 2. After the update, check... ⇲

Removed useful features without alternatives

Fix: 1. Explore the app thoroughly to see if similar features have been added under different names or in different locations. 2. Look for any us... ⇲

Freezing issue

Frequent freezing during actions

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear any temporary glitches. OR... ⇲

Network issue

Disconnects from device over Wi-Fi

Fix: 1. Ensure that both your iPhone and the device are connected to the same Wi-Fi network. 2. Restart your Wi-Fi router to resolve any connecti... ⇲

Cannot connect to unit

Fix: 1. Ensure that both your iPhone and the unit are on the same Wi-Fi network. 2. Restart both the app and the unit to refresh the connection.... ⇲

Bugs issue

Pasting functionality not working

Fix: 1. Ensure that you are using the correct method to copy and paste within the app. Try using the app's built-in copy and paste options instea... ⇲

Outline framing not working

Fix: 1. Check the settings related to outline framing to ensure they are correctly configured. 2. Restart the app and try again to see if it reso... ⇲

Customization issue

Lacks important professional features

Fix: 1. Explore the app's settings and features thoroughly to ensure you are not missing any hidden professional tools. 2. Look for any plugins o... ⇲

Complicated to create, edit, and output

Fix: 1. Look for tutorials or guides that can help you understand the creation and editing process better. 2. Practice using the app with simpler... ⇲

No way to hide layers

Fix: 1. Check the app's settings or layer management options to see if there is a feature to hide layers. 2. If not, consider grouping layers and... ⇲

No option to export as SVG

Fix: 1. Check if there are any settings or export options that allow you to save in different formats. 2. If SVG export is not available, conside... ⇲

UI issue

New interface does not register touch

Fix: 1. Restart the app to see if it resolves the touch registration issue. 2. Check if your iPhone's screen is clean and free from any obstructi... ⇲

Cannot bypass connect nag screen

Fix: 1. Check if there is an option in the app settings to disable the nag screen or to set it to a less frequent reminder. 2. If the nag screen... ⇲

Compatibility issue

Incompatibility with iPad after update

Fix: 1. Check if the app is still compatible with your iPad model and iOS version. If not, consider using the app on your iPhone until a fix is r... ⇲

Slow issue

Slow response after latest update

Fix: 1. Clear the app's cache if the option is available in the settings. 2. Restart your iPhone to refresh the system and improve performance.... ⇲

Glitches issue

Glitches and app shutdowns during editing

Fix: 1. Ensure that your iPhone has enough storage space available, as low storage can cause apps to crash. 2. Restart your iPhone to clear any t... ⇲