fix problems on EstrellaTV [iphone]

—— Run into issues on EstrellaTV? Get help pending when official support gets back to you!

EstrellaTV: TV en Español

Info:

company: Estrella Media, Inc

: https://video.estrellatv.com/contact

Chat with our AI-based EstrellaTV Support

🛠️ Common EstrellaTV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EstrellaTV freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the EstrellaTV ap... ⇲

audio lag

Fix: 1. Check your internet connection to ensure it is stable. A weak connection can cause audio lag. 2. Try restarting the app by closing it com... ⇲

Freezing issue

video freezes

Fix: 1. Ensure you have a strong and stable internet connection. You can test this by running a speed test on your device. 2. Clear the app cache... ⇲

Ads issue

ads are too loud

Fix: 1. Adjust the volume on your device before starting the stream to a comfortable level. 2. If the ads are consistently louder, consider using... ⇲

too many ads

Fix: 1. If the app offers a premium subscription, consider upgrading to it to reduce the number of ads. 2. Try using the app during less busy tim... ⇲

ads take too long to load

Fix: 1. Ensure your internet connection is stable and fast. If possible, switch to a wired connection or a different Wi-Fi network. 2. Restart th... ⇲

ads get stuck

Fix: 1. If an ad gets stuck, try closing the app and reopening it. 2. Check your internet connection to ensure it is stable, as poor connectivity... ⇲

repeated ads

Fix: 1. If you are seeing the same ads repeatedly, try closing the app and reopening it. 2. Check if there are any settings in the app that allow... ⇲

Slow issue

EstrellaTV is slow

Fix: 1. Close any other apps running in the background to free up resources. Double-tap the home button (or swipe up) and swipe away any unnecess... ⇲

Video issue

constant lagging of video

Fix: 1. Check your internet speed and stability. If it's slow, try switching to a different Wi-Fi network or using cellular data. 2. Lower the vi... ⇲

unable to watch episodes

Fix: 1. Ensure your internet connection is stable. 2. Restart the app and try accessing the episodes again. OR 1. Clear the app cache by going... ⇲

Crashes issue

crashes during playback

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Uninstall and reinstall the... ⇲

Bugs issue

news channel does not work

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try accessing the news channel again. OR 1. Clear the ap... ⇲

Audio issue

volume control missing in app

Fix: 1. Use the physical volume buttons on your iPhone to adjust the sound while using the app. 2. Check if there are any settings in the app tha... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.9%

Bad experience

3.4%

Neutral

1.7%

~ from our NLP analysis of 2,185 combined software ratings.

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Private Data EstrellaTV collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data