fix problems on StockCharts [iphone]

—— Run into issues on StockCharts? Get help pending when official support gets back to you!

StockCharts

Info:

company: StockCharts.com

: https://support.stockcharts.com

: stockcharts.com

Chat with our AI-based StockCharts Support

🛠️ Common StockCharts Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No update button or auto update timer setting

Fix: Check the App Store for updates manually. Open the App Store, tap on your profile icon at the top right, and scroll down to see if StockChar... ⇲

Lack of alert function

Fix: Use your iPhone's built-in reminder app to set alerts for specific stocks. Open the Reminders app, create a new reminder, and set a time for... ⇲

Settings issue

Settings not available under charts

Fix: Explore the app's main menu or settings icon to see if there are any chart settings available outside of the chart view. Look for a gear ico... ⇲

UI issue

No zoom in and zoom out feature

Fix: Try using pinch gestures on the chart to zoom in and out. Place two fingers on the screen and move them apart to zoom in, or pinch them toge... ⇲

Unresponsive chart zooming

Fix: Restart the app to see if this resolves the unresponsiveness. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲

Customization issue

No annotation option on charts

Fix: Use a screenshot of the chart and annotate it using the built-in Markup feature on your iPhone. Take a screenshot (press the side button and... ⇲

Cannot add and save tickers to chart list

Fix: Check if there is a '+' or 'Add' button in the app that allows you to add tickers to a watchlist or chart list. This may be located in the m... ⇲

Inability to change timeframes

Fix: Check for a timeframe selector on the chart screen, which may be represented by buttons or dropdown menus. If not visible, try tapping on th... ⇲

No predefined scanners available

Fix: Explore the app for any scanning features, which may be hidden in menus or settings. Look for a 'Scanners' or 'Screeners' section. OR If... ⇲

Cannot save annotated charts

Fix: Take a screenshot of your annotated chart and save it to your Photos app. You can then access it anytime from your photo library. OR Use... ⇲

Search issue

Missing search icon

Fix: Look for a search bar at the top of the main screen or within the menu options. If it’s not visible, try swiping down on the main screen to... ⇲

Account issue

Cannot view account settings

Fix: Look for an account icon or profile icon in the app, usually located in the top corner. Tap it to access account settings. OR If account... ⇲

Difficulties in account cancellation

Fix: Look for account settings in the app where you may find an option to cancel your account. This is often found under 'Account' or 'Subscripti... ⇲

Notifications issue

Alerts for tickers not settable

Fix: Use the iPhone's built-in reminder app to set alerts for specific stocks. Open the Reminders app, create a new reminder, and set a time for... ⇲

Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features by checking the help section or user guide to maximize its use. OR Use the website version o... ⇲

Poor performance on iPad

Fix: Close other apps running in the background to free up resources. Double-tap the home button (or swipe up from the bottom on newer iPads) and... ⇲

No 'forgot my password' option

Fix: If you cannot find a 'forgot password' option, try logging into the StockCharts website where this feature may be available. OR If you re... ⇲

Registration issue

No link to sign up or create an account

Fix: Check the app's main menu or settings for an option to create an account. If not visible, try accessing the StockCharts website to sign up f... ⇲

Support issue