fix problems on Clue Companion [iphone]

—— Run into issues on Clue Companion? Get help pending when official support gets back to you!

Clue Companion

Info:

company: Marmalade Game Studio

: https://www.marmaladegamestudio.com/support/

: www.marmaladegamestudio.com

Chat with our AI-based Clue Companion Support

🛠️ Common Clue Companion Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

hard to read small print

Fix: Adjust the text size in your iPhone settings. Go to 'Settings' > 'Display & Brightness' > 'Text Size' and move the slider to increase the te... ⇲

companion app out of date

Fix: Check for updates in the App Store. Open the App Store, tap on your profile icon at the top right, and scroll down to see if Clue Companion... ⇲

Syncing issue

Clue Companion not fully linking with game

Fix: Ensure that both the app and the game are updated to their latest versions. Check the App Store for the app and the game for any available u... ⇲

Freezing issue

Clue Companion freezes during character editing

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲

freezes and shuts down after purchase

Fix: Clear the app's cache if possible. Go to 'Settings' > 'General' > 'iPhone Storage', find Clue Companion, and see if there is an option to of... ⇲

Network issue

disconnection issues

Fix: Check your internet connection. Make sure you are connected to a stable Wi-Fi network or have a strong cellular signal. You can also try tog... ⇲

Downloads issue

long download times

Fix: Check your internet speed. Use a speed test app to see if your connection is slow. If it is, try switching to a different Wi-Fi network or u... ⇲

Gameplay issue

poor graphics and music

Fix: Check the app settings for any graphics or audio quality options. Some apps allow you to adjust these settings for better performance. OR... ⇲

Compatibility issue

cannot connect to console for local play

Fix: Ensure that both your console and iPhone are connected to the same Wi-Fi network. This is crucial for local play functionality. OR Restar... ⇲

Clue Companion stopped working after console update

Fix: Check for updates for the Clue Companion app in the App Store. Developers often release updates to ensure compatibility with new console upd... ⇲

Updates issue

outdated game or app error

Fix: Ensure both the app and the game are updated to their latest versions. Check the App Store for the app and the game for any available update... ⇲

Bugs issue

error entering game code

Fix: Double-check the game code for any typos. Make sure you are entering it exactly as it appears, including any dashes or special characters.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

65.5%

Good experience

31.0%

Neutral

3.4%

~ from our NLP analysis of 29 combined software ratings.

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Private Data Clue Companion collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics