fix problems on City Utilities [iphone]

—— Run into issues on City Utilities? Get help pending when official support gets back to you!

City Utilities – My Account

Info:

company: Smart Energy Systems LLC

: https://www.cityutilities.net

: www.cityutilities.net

Chat with our AI-based City Utilities Support

🛠️ Common City Utilities Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Requires new account setup

Fix: If you are required to set up a new account, ensure you have all necessary information ready, such as your utility account number, email add... ⇲

Card expiration date input issue

Fix: When entering your card's expiration date, ensure you are using the correct format (MM/YY). If the app does not accept your input, try switc... ⇲

UI issue

State entry validation error

Fix: When entering your state, ensure you are selecting it from the dropdown menu if available, rather than typing it manually. This can help avo... ⇲

Clunky user interface

Fix: If the user interface feels clunky, try exploring the app's settings to see if there are any options to customize the layout or features to... ⇲

Account issue

Account access issues

Fix: If you are having trouble accessing your account, first ensure that you are entering the correct username and password. If you have forgotte... ⇲

Slow account setup process

Fix: If the account setup process is slow, ensure you have a stable internet connection. Try switching from Wi-Fi to mobile data or vice versa to... ⇲

Inconsistent password acceptance

Fix: If the app is inconsistently accepting your password, ensure that you are entering it exactly as it was created, paying attention to case se... ⇲

Notifications issue

Silent notifications for bill reminders

Fix: Check your app notification settings to ensure that notifications are enabled for bill reminders. Go to your device's Settings > Notificatio... ⇲

Security issue

Frequent password change prompts

Fix: If you are being prompted to change your password frequently, check if there are any security settings in your account that require this. If... ⇲

Crashes issue

City Utilities crashes during review prompts

Fix: If the app crashes during review prompts, try clearing the app's cache or data through your device's settings. Go to Settings > Apps > City... ⇲

Payments issue

Nonfunctional payment processing

Fix: If payment processing is not functioning, first check your internet connection to ensure it is stable. Then, verify that your payment inform... ⇲

Auto pay setup issues

Fix: If you are having trouble setting up auto pay, ensure that all required fields are filled out correctly, including payment method and billin... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.5%

Bad experience

4.2%

Neutral

2.3%

~ from our NLP analysis of 3,218 combined software ratings.

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Private Data City Utilities collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics