fix problems on Pathé France [iphone]

—— Run into issues on Pathé France? Get help pending when official support gets back to you!

Pathé France

Info:

company: Pathe Cinemas Services

: https://www.pathe.fr/aide

Chat with our AI-based Pathé France Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Unable to use certain bank cards

Fix: Check if your bank card is supported by the app. Go to the app's payment section and look for a list of accepted payment methods. If your ca... »»

Does not accept American Express or Apple Pay

Fix: If you want to use American Express or Apple Pay, consider linking a different card that is accepted by the app. You can do this in the paym... »»

Slow issue

Slow to update information

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Pathé France, and check for updates. Sometimes, perfo... »»

Bugs issue

Misleading ticket information

Fix: Double-check the ticket details before purchasing. If you notice any discrepancies, take a screenshot and keep it for your records. This can... »»

Empty ticket section despite existing tickets

Fix: Try logging out of the app and then logging back in. This can refresh your account data and may resolve the issue. OR If the problem pers... »»

Bugs in the app

Fix: Make sure your app is updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates. OR... »»

Payments issue

Tickets not received after purchase

Fix: Check your email, including the spam/junk folder, for the ticket confirmation email. Sometimes, emails can be misdirected. OR If you stil... »»

Payment processed but no ticket received

Fix: Check your email for a confirmation of the transaction. If you see the payment was processed, but no ticket was received, take a screenshot... »»

Downloads issue

Inability to download tickets

Fix: Ensure that you have a stable internet connection. If your connection is weak, it may prevent the tickets from downloading properly. OR T... »»

Updates issue

Recent update removed film schedule visibility

Fix: Check if there is an option in the app settings to toggle film schedule visibility. Sometimes, features can be hidden in updates. OR If t... »»

App performance worsens with updates

Fix: If the app is running slowly after an update, try clearing the app's cache or data in your iPhone settings to improve performance. OR Con... »»

Video issue

Only French trailers available

Fix: If you prefer trailers in another language, check if there are language settings in the app that allow you to change the language preference... »»

Frequent login required

Fix: Check your app settings to see if there is an option to stay logged in. If available, enable this feature to reduce the frequency of logins.... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.6%

Bad experience

9.3%

Neutral

4.1%

~ from our NLP analysis of 97 combined software ratings.

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Private Data Pathé France collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics